1. Improve and develop robust operational processes
2. Monitor operation performance and resolve operation issues
3. Streamline cross-function communication and cascading official announcements to sales personnel
4. Perform and control the full audit cycle
5. Work with 3rd-party mystery shoppers to identify the improper of sales and service acts & behavior against compliances
6. Complete process improvement projects through training, monitoring, and engagement of operational personnel
We're Gogoro.