Technical Support Specialist - FLOWCAST ｜Meet.jobs

 

ABOUT COMPANY

Powering smarter credit decisions using AI.

JOB DESCRIPTION

This is an outstanding opportunity to join an early stage fintech startup with a dynamic team expanding in Singapore to serve its rapidly growing Asian client base. You will be building the future of trade finance and SME lending using cutting-edge AI/ML techniques. We seek an ambitious and self-motivated individual to join our team in Asia.

**Note: This is a hybrid role that is suitable for someone with some coding and some customer service experience.**

Responsibilities/Skills:

Monitoring all support channels and responding to customers

Taking telephone calls and walking customers through problems

Working with other members of the team on problem resolution

Fixing any tier 1 software issues that may arise, or passing major issues to the development teams

Working with the development teams to ensure that high priority tasks are taken care of

Provide Technical Support to customers and partners

Provide configurations, troubleshooting and best practices to customers

Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner

Provide fault isolation and root cause analysis for technical issues.

Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.

Travel may be required to customer sites in the event of a critical situation to expedite resolution.

Provide on-call support on an as-needed basis.

Demonstrated passion for interacting with customers and helping them succeed

Demonstrated success in a SaaS company with enterprise customers

Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision

Strong interest in technology and continuous learning

Able to work autonomously and resourcefully in a fast-paced startup environment

Qualifications:

Bachelor’s level degree in Computer Science or engineering, mathematics, or another quantitative field

2+ years in an evolving technical customer service role

Experience with Python and Docker

IT/Systems Administration

Domain knowledge in fintech (B2B financing), lendtech, and/or transaction banking

Strong written and verbal communication skills