Guest Experience Guide (Full Time) - Sandbox VR｜Meet.jobs

Who are we?

We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends inside the movie.

Our team is comprised of successful start-up veterans with deep experience in VR, gaming, technology and hospitality. We're funded by leading global tech investors including Andreessen Horowitz and Alibaba.

Since we launched in 2017, we’re now live in 6 locations and 4 countries around the world (4.5 stars on Yelp, and the #1 Activity in Hong Kong and Singapore on TripAdvisor), and we’re quickly expanding.

The opportunity

This role ensures that our guests have incredible experiences at Sandbox VR, whether it’s their first time trying VR or an avid fan.  Our Guest Experience Guides help guests know what to expect, support them in seamlessly traveling from one reality into virtual reality, and ensure that guests have safe and impossible-to-forget experiences.  People who enjoy collaborative, technology-driven, hospitality-focused environments will enjoy working at Sandbox VR.

What you’ll be doing: 
* Delivering an incredible guest experience:  helping our guests know what to expect, helping with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, providing guests leave with personalized videos + photos that they can share with friends. 
* Technical support + troubleshooting:  we are the most advanced VR experience in the world, and that means we have some amazing technology.  You’re expected to learn how to monitor, manage and troubleshoot technical issues that arise. 
* Helping Sandbox VR grow:  we’re a strong team and a start-up, and we want you to be thinking proactively -- what can we do to make this even better, for both our guests and our teammates.

You’ll be successful if you have: 
* Excellent communication with guests, colleagues, and headquarters 
* Curiosity and desire to learn more about technology 
* Awareness of your impact on guests and fellow-teammates 
* Growth mentality with a positive attitude, and eager for self- and team-improvement 
* Physical stamina moving around and helping guests; coordination and dexterity for technical tasks 
* Energizing hustle + work ethic -- we are building the future of entertainment, and are looking for folks who are ready to jump in