Job Description:
- Analyzing and monitoring operational KPIs across the region (including logistics, payment, customer satisfaction, listing, etc)
- Conducting root cause analysis when operational performance fluctuates. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation
- Giving feedback to local ops teams about their operational performance, analysis of most common issues and development of next steps to solve them
- Understanding the current systems’ capabilities and limitations, continuous improvement for systems and processes
- Providing feedback to and working with other departments to improve overall operations efficiency
- Streamlining and standardizing Operations SOP
Requirements:
- Currently pursuing a degree in Business, Engineering, Supply Chain management or relevant disciplines
- Excellent communication skills (written and verbal)
- High energy, self-motivation & ability to thrive in a fast-paced start-up environment
- Excellent ability to work in a regional team
- Project management skills
- Good knowledge in Microsoft Excel
- Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
- Result-driven & customer-focused attitude
- Bahasa, Thai, Vietnamese speaking preferred
Time Period:
- Please state your availability clearly in the comments section (Start date, End date, part-time or full-time)
- Full-time interns preferred (3-6 months)
- Students who can commit part-time, minimally 3 working days a week, are also welcome to apply
