Customer Success Representative - Plato Medical｜Meet.jobs

Job Description

Do you love teaching and learning systems in detail?  Do you love gadgets and desire to share your appreciation of technology with other people? 

An ideal customer success representative loves both teaching and creating materials that help staff and doctors learn how to best use Plato in the context of their clinic. We're looking for individuals who love people and technology, and who have worked in customer success, customer support, or account management previously.

As a Customer Success Representative at Plato, your day-to-day will involve creating training materials for customers, engaging them through various support channels, and working with them on 1:1 training sessions (both in person and virtually). You will be fully trained on Plato's software, and you will work with our experienced Customer Success team to ensure Plato customers have a successful experience.

Requirements

The following experience would be appreciated:

• Experience in SaaS: Have you worked in either customer success or sales for a different subscription software product before? If so, we would be happy to work with you. If you've done customer success work for non-SaaS products, that is also promising.
• Strong communication skills: Can you write well? Would people call you a great listener or a problem solver? Then you'll make Plato's customer base ecstatic.
• Love of technology: Do you enjoy using the latest gadgets? Have you mastered using any software program previously?
• Joy helping others: Do you enjoy helping others, understanding others, or spending time with different people?
• Experience in Customer Support, Customer Service, or Customer Success

 

Community Management Support Sales Support Technical Support Communication Skills

Plato is Singapore's most popular web-based Clinic Management Software and Electronic Medical Records System. It is a beautiful, simple, easy to use product that automates the work of both doctors and staff, letting them focus on what matters: their patients. 

As an employer, Plato is seeking employees that are driven and passionate about making it easier for doctors and nurses to care for patients. Our goal is to dramatically reduce admin work in healthcare.  As a healthcare company, Plato also cares deeply about its employees, and invests in their work-life balance, ongoing training, and health insurance.