Customer Success Executive - KeyReply|Meet.jobs

Salary

2.8k - 3.5k SGD Monthly

Required skills

    Job description

    Job description & requirements

    About KeyReply

    KeyReply is an AI company that specializes in virtual assistants and chat automation for enterprises to engage both internal and external customers. Our chatbots can be deployed on platforms like Facebook Messenger, website, SMS, mobile apps and more. We are also partnering with leading tech giants such as Facebook, IBM and Cisco.

     

    Customer Success Executive

     

    Key Responsibilities

    · You will work with our clients, engineering and project delivery teams to ensure that the project outcomes are met and exceeded.

    · You will drive adoption and outcomes leading to renewals and expansion.

    · You will be analysing clients' data and feedback, turn this into onboarding and retention strategies and feed into the product road map.

    · You be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.

    · You will have exposure to clients in a range of:

    Delivering ROI and determining meaningful metrics to track for our clients, throughout the customer lifecycle. Analyse customer health metrics and run NPS and gather other feedback from customers

    · You will represent the voice of the customer to provide input into every core product, marketing and sales process

    · You will collaborate closely with team members support renewals and expansion opportunities

    · You will serve as the primary contact for the on boarding of new customers, the training of platform end users, as well as post go-live support

    · You will collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers

    · You will gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements

    · You provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

    · You will be the main point of contact between the company and a number of named enterprise accounts

     

    Skills & Experience required

    · Bachelor's Degree or equivalent

    · Min 2 years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role

    · Experience in working with complex, multi-divisional, multi-geographical customers

    · Ability to create structure in ambiguous situations and design effective processes

    · Passion for technology and for being a part of a fast-growing SaaS company

    · Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

    · You have basic technical and data analytics skills

    · A high level of accuracy and attention to detail is required

    · Excellent communication and interpersonal skills

    · Flexible approach and an ability to operate effectively with uncertainty and change

    · Driven, self-motivated, enthusiastic and with a “can do” attitude

    · Extremely well organised with an ability to handle and digest large amounts of information from a variety of sources.

    · Ability to work well under pressure and meet tight deadlines

     

    Required skills

    Business Development & Partnerships Project Management Python Product Management Sales Strategy & Management

    Culture

    What’s it like working at KeyReply?

    • Dedication: We see projects through from beginning to end in spite of obstacles we may encounter.
    • Collaboration: We work internally with people from a variety of backgrounds. We also work externally with our customers, often on site, to understand and solve their problems.
    • Trust: We trust each other to effectively manage time and priorities—we don't micromanage. We want to give people the space to think for themselves.
    • Growth: We push ourselves and our peers to improve themselves and the world around them.
    • Learning: We often face entirely novel problems, where we need to pick up a lot of new information and learn how to use it to make progress.

     

     

    Team photos

    Customer Success Executive at KeyReply is one of the 4,000 opportunities available on Tech in Asia Jobs.

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