Strategic Operations and Project Manager - Seekmi｜Meet.jobs

At Seekmi, we are working towards revolutionizing the blue-collar service industry in Southeast Asia. To get there, we need exceptionally motivated, talented and driven people. As Indonesia's leader in blue-collar services, we enable households and businesses to focus on what they do best, while we take care of their service needs. Today, Seekmi is rapidly growing with operations across Indonesia, serving hundreds of thousands of customers across the country. Although we manage a large workforce of service professionals, we are a highly technologically-driven company, allowing us to execute our complex operational processes seamlessly all the while achieving a gold standard in service quality and customer satisfaction.

Job Responsibilities: 

· Identifies, designs, implements and oversees operational systems, processes, and infrastructure while looking for opportunities for improvement or revision.

· Anticipates and tracks operational and tactical risks and providing strategic solutions.

· Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.

· Works with sales teams to help set and meet daily, weekly, monthly and quarterly goals.

· Plays a significant role in long-term planning, project status reporting, and implementing change control processes.

· Works closely with company management on other special planning and departmental projects.

· Designs, oversees and reports daily, weekly, monthly, quarterly, and annual metrics.

· Identifies trends and assess opportunities to improve processes and execution.

· Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.

· Collaborates with other operational team members to ensure seamless business execution, reinforce positive morale, and uphold company values.

· Collaborates with transitions and onboarding team as needed.

· Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.

· Assesses a variety of situations and provide clarity to team and stakeholders.

· Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.

· Solicits and responds to feedback while gaining commitment and support.

· Supports operational and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.

· Stays up to date on industry regulations, trends, and technology.

· Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

· Conducts site visits to evaluate field operations when necessary, while finding ways to minimize such travel by improving operational processes and procedures

· Recruits, mentors, leads and promotes a stellar team of operations professionals

Qualifications / Skills: 

· Addressing operational concerns and issues, monitoring overall customer satisfaction

· Developing and implementing operational procedures and policies

· Analyzing training needs/requirements

· Excellent interpersonal communication and organizing skills to coordinate project activities

· Ability to communicate with others effectively

· Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings

· Ability to work with details and time-sensitive issues

· Good decision-making skills and response to high-pressure situations

· Leading, motivating and training the team

Education, Experience, and Licensing Requirements: 

· Age Range: 27 - 32 years old

· Bachelor’s degree in industrial engineering, computer science/engineering, information systems, engineering (other), or related fields, Master's Degree will be an advantage.

· Minimum of two (2) years of recent overall management and project management experience

· Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility

· A Project Management Professional (PMP) certified by the Project Management Institute (PMI) can be used in lieu of the educational requirements

 

Communication Skills Business Analysis Project Management

Here at Seekmi, we work hard and play hard. We are a team of lively and young spirited individuals working towards redefining the services industry in Indonesia.