Senior Customer Success Manager (m/w/d) - Berlin, DE - Uberall｜Meet.jobs

We’re a mighty team of more than 250 creative thinkers, experienced leaders, passionate innovators and some of the friendliest folks you’ll ever meet. We work remotely and in-person at six offices around the globe, with headquarters in Berlin. We like to refer to ourselves as Uberallers, too.

In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.

Our SaaS platform enables multi-location brands and businesses to boost their online presence. Our customers are as large as KFC, BP and DHL (and others whose names are not entirely made of capital letters!) and as small as your local independent coffee shop or record store.

Some customers work directly with us, and many more engage with our platform via Reseller Partners around the world. More than one million business locations trust the Uberall platform to manage the connections with their customers and prospects on the search engines, platforms and directories that matter.

Learn more at www.uberall.com.

About the role:

As a Senior Customer Success Manager (m/f/d) you will help our wide array of international Enterprise customers to navigate the various Uberall products and educate them on how to generate a positive Return-on-Invest. Together with our colleagues from Customer Operations, the Customer Success Team is the face of Uberall towards our customers and we take a lot of pride in delivering the best service possible. You will be the perfect fit for this role, if you are - compassionate, strategic-minded and dedicated, combined with a deep understanding of how businesses work.

Your responsibilities:

• You are responsible for the strategic positioning and implementation of our products with the customer
• Maintain product expertise across all Uberall products
• You identify customer-specific goals and, based on them, develop customised, optimal solutions for the use and application of our product
• You are always close to the customer, continuously identifying individual optimisation potential, developing concepts for its implementation and implementing them in cooperation with the customer
• You know your customer's performance KPIs, anticipate their next step and provide them with guidance towards the desired outcome
• You are the first problem solver, accompany our customers, never leave them alone at different levels of escalation, and define measures and solutions with them. It is important for you to solve a problem for the customer sustainably and optimally
• You work on maintaining and growing the value of your account portfolio
• You conduct in-person business reviews with C-level decision-makers and other relevant stakeholders

Your profile:

• 5+ years of relevant experience in Customer Success or similar field (account management, pro services, consulting, technology enablement)
• Ideally, consulting and professional project management background in a SaaS company and/or start-up (software technology, SaaS, cloud services, etc.)
• You understand the ecosystem and the interests of your customers, based upon which you can deduce service strategies and establish processes
• You have a high degree of communicative skills, sales talent, high-quality consulting skills as well as entrepreneurial thinking
• You are very analytical, tech-savvy, have very good Excel skills and, ideally, knowledge of SEO
• You work in a very structured and forward-looking manner, keep the overview in sight, are attentive and do not let anything disturb you
• You can prioritise in a goal-oriented manner while remaining flexible
• Willingness to travel up to 25%
• An academic degree or equivalent vocational training
• Fluency in German and business proficiency in English

What we offer:

• A market-leading and cutting-edge location marketing software (SaaS) scale up with an exciting & international customer base
• A very exciting position in close collaboration with a highly professional team in Uberall’s headquarter
• International team and regular company & team events
• A lively and open company culture with flat hierarchies and short chains of command
• Flexible working hours, an attractive budget for professional development and regular feedback sessions to assist you with your career plans
• Coming from abroad? - We are offering an extensive relocation package including visa, temporary and permanent accommodation, etc.
• Regular language classes, meditation sessions and our own gym
• You are a dog person? - There will be room in the office as well
• A high degree of responsibility with creative freedom and personal advancement avenues.
• One of Germany’s fastest-growing companies (awarded by KPMG, Axel Springer & Gründerszene) with a global orientation and market leadership in EMEA

Does this sound like an interesting challenge for you? If so, we look forward to receiving your application via the link: https://uberall.com/de/company/careers/jobangebote?postingId=mp0fmq4#link-mp0fmq4