Customer Support Representative (Singapore) - Aspire｜Meet.jobs

ABOUT ASPIRE

Aspire is re-inventing Digital Banking for SMEs in South-East Asia. We are building a platform that offers what financial products SMEs need, how they need it.

An Aspire debit account is free and can be opened online in just a few clicks. No long waits, paperwork, or hidden fees like other financial institutions - so business owners could concentrate on growing their businesses.

Aspire is backed by Y-Combinator - #1 startup incubator in the world - and has raised from some of the world’s best VCs.

ABOUT THE ROLE

We are looking for someone passionate about customers who will own customer operations in Singapore. 

• Be the voice of the customer at Aspire
• Handle inbound queries from customers and provide technical and product support via multiple channels (email, chat, whatsapp, phone)
• Liaise with internal and external teams to drive customer resolution
• Report customer inquiries to create a feedback loop (bugs, product feature requests, process improvement suggestions)
• Follow up with dissatisfied customers to understand root causes
• Compile weekly reports to share customer insights

ABOUT YOU

• Sense of ownership and pride in your performance and its impact on company’s success
• Good time-management skills
• Great interpersonal and communication skills
• Track record of customer operations
• Fast learner, positive attitude, analytical and self-motivated

 

Customer Service Customer Relationship Management Communication Skills Project Management Operations Customer Experience

Our Values

Belonging:
We aim to foster an environment where everyone grows together. We believe in bringing in top-notch talents that can inspire and nurture the organisation. We believe in a workplace where we enjoy working hard and playing hard - as a team.

Purpose: 

We rally around our mission of solving the most pressing problem small businesses face - cash management. We believe that solving this creates meaningful impact in the communities we live in.

Ownership:
We care about the details. From knowing our teammate's favourite coffee beans, to our customers needs. We are small yet strong. We believe a leading organisation is built by owners and entrepreneurs.