Technical Support Specialist - Iterable｜Meet.jobs

Please apply directly using the link below:
https://iterable.com/company/job/?gh_jid=2335635

Iterable is the growth marketing platform that enables brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app and more with unparalleled data flexibility. We are an integrated, cross-channel solution—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've raised a $60M Series D from top-tier investors like Index Ventures and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past three years and we have also made Best Places to Work - Denver for 2020. In addition, Wealthfront listed us on their 2020 Career Launching Companies List and we’ve earned ourselves a top 20 spot among the SaaS 100. We have a nationwide presence with offices in San Francisco, New York, and Denver, plus our first international office in London. Our values are Trust, Growth Mindset, Humility, and Balance, and you can learn more about how we live our values as we scale on Our Culture page or more about our history on our About Us page.

How you will make an impact:
One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

The Technical Support Specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for tech and startups. We believe in a strong, friendly culture. You'll work on important problems and with customers from the very first day.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

In this role you’ll get to:

• Become an Iterable product expert
• Answer customer questions over email, live chat, Zendesk and phone
• Categorize customer inquiries
• Write and update support articles
• Escalate issues to Customer Success Managers and the Engineering team
• Deliver excellent customer service to delight Iterable customers

We are looking for people who have:

• Strong desire to teach new customers about the platform
• Ability to answer product and technical questions
• Passion for startups, software, and SaaS products
• Demonstrated ability to solve technical problems

Bonus Points:

• Previous experience in a B2B technical support role at a SaaS company
• Experience with email, push or SMS platforms
• Experience with JIRA or Zendesk
• Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript

Perks & Benefits:

• Paid parental leave
• Pension plan
• Supplemental Health Insurance
• Flexible PTO
• Daily lunch allowance
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

Links:
-Best Place to Work San Francisco (https://iterable.com/blog/2020-bay-area-best-places-work/?UTM_Source=Social&UTM_Medium=DySi)

• Best Place to Work Denver (https://www.builtincolorado.com/companies/best-places-to-work-colorado-2020)
• Wealthfront 2020 Career Launching List of Companies (https://www.crunchbase.com/lists/the-wealthfront-2020-career-launching/bcb64826-cedf-4333-b75f-8c65c29e3752/identifiers)
• Iterable: About Us ( https://iterable.com/company/)
• Our Culture (https://iterable.com/culture/)

Iterable is proud to be an equal opportunity employer and strives to build a diverse and inclusive team. We do not discriminate on the basis of race, color, national origin, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.

Last Update: 09/21/2020