Customer Support Specialist (EU region/Night shift) - Splashtop Inc.|


700k+ TWD Annually

Required skills
  • english
  • ,
  • english writing

Job description

Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: and or look for Splashtop in App Store / Google Play).

Currently, we would like to find an English-speaking customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics and to improve customer satisfaction for their success. 

The details of the job include:
1. Communicate with customers and recommend them for the right Splashtop service.
2. Collect/track customer feedback and provide timely solutions.
3. Analyze reported technical issues, and co-work with internal developers to remedy problems.
4. Use internal ticket systems to answer email questions.
5. Use a text chat system and phone calls to answer users' questions.
6. Provide suggestions for product improvement. 

*** Language proficiency for German/French is a strong plus. 

*** Foreign residents are welcomed. 

Employee Benefits

• Flexible working hours 

• Leave policies superior to statutory requirements. (The first year 10 days paid annual leaves) 

• 1-day paid birthday leave  

• Height adjustable office workstations for employees 

• English course, workplace massage, and refreshments are provided 

• Labor Insurance, National Health Insurance, and group insurance 

• Annual health checkup 

• Travel allowance 

• Cash gift for employees’ birthday 

• Year-end banquet and Christmas party 

• Employee gathering lunch once per month   

• Employee club activity subsidy

Splashtop Inc.

美商浪橋科技股份有限公司_Splashtop Inc. 於2006年成立於美國矽谷,在台灣、中國與日本設有分公司與研發團隊。核心團隊來自MIT,並且募集資金超過15億新台幣,投資股東有來自中美台各科技龍頭。我們的產品得到許多獎項並進入量產,擁有穩定的訂單及大量忠實的客戶。

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