Customer Support Specialist (EU region/Night shift) - Splashtop Inc.｜Meet.jobs

Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com or look for Splashtop in App Store / Google Play).

Currently, we would like to find an English-speaking customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics and to improve customer satisfaction for their success. The details of the job include:

1. Communicate with customers and recommend them for the right Splashtop service.
2. Collect/track customer feedback and provide timely solutions.
3. Analyze reported technical issues, and co-work with internal developers to remedy problems.
4. Use internal ticket systems to answer email questions.
5. Use a text chat system and phone calls to answer users' questions.
6. Provide suggestions for product improvement. 

*** Language proficiency for German/French is a strong plus. 

*** Foreign residents are welcomed. 

Employee Benefits

• Flexible working hours 

• Leave policies superior to statutory requirements. (The first year 10 days paid annual leaves) 

• 1-day paid birthday leave  

• Height adjustable office workstations for employees 

• English course, workplace massage, and refreshments are provided 

• Labor Insurance, National Health Insurance, and group insurance 

• Annual health checkup 

• Travel allowance 

• Cash gift for employees’ birthday 

• Year-end banquet and Christmas party 

• Employee gathering lunch once per month   

• Employee club activity subsidy