Strategic Account Manager - Ekotrope｜Meet.jobs

Would you like to join a small, fast-growing, MIT born & Boston-based software startup that is helping to fight climate change by improving the energy efficiency of homes across the country? * If so, please read on:*

We’re looking for...
The Strategic Account Manager will manage large enterprise accounts, ensure client success and drive steady growth in those relationships. To excel in this role, you should not only manage the needs of our key clients, but also strengthen those relationships by anticipating new challenges and opportunities. Ideal candidates should have experience in account management / customer success or enterprise sales, preferably some experience in both domains.

Job Responsibilities

Own and grow key account relationships to maximize value for our customers

• Understand client business objectives and how best to leverage Ekotrope solutions to achieve their goals
• Adopt a commercial mindset and proactively identify opportunities to expand those relationships to provide even greater value

Drive the initial implementation and subsequent utilization of our market-leading program management solutions

• Oversee the launch, onboarding and adoption of our products, on-time, on-budget, and in-scope
• Train and coach clients on our product and communicate feature updates and upcoming product development pipeline
• Connect clients with Support Teams to drive issues resolution and identify when escalations are needed

Cultivate strong relationships with key customer contacts and other client stakeholders, including local trade allies who support our customers’ programs

• Become a trusted advisor and a go-to resource for our clients
• Grow our knowledge of each client’s goals, challenges, and needs across their customer lifecycle

Serve as the “voice of the customer” within our team

• Understand customer needs, challenges and priorities; be capable of making a strongly articulated business case for supporting those client needs
• Deliver succinct and insightful account health updates to leadership and cross-functional audiences
• Contribute to the development of marketing materials, including case studies and general product pitches

Deliver and execute world-class account management processes and best practices

• Effectively track and report on key metrics
• Communicate effectively, lead meetings efficiently, and present compelling recommendations; be capable of delivering difficult messages when needed
• Ensure consistent and efficient follow-through from client interactions

Grow our business through successful renewals and expansion

• Partner with Business Development to deliver continued value for customers; oversee the contracting process for renewals
• Extend the reach of Ekotrope’s solutions into new use cases
• Assist with new proposals and manage the “farming” sales cycle

You have…

• 3+ years’ experience in account management, customer success at a high-growth technology company
• Strong interest or experience in technology, energy efficiency, software / SaaS
• Experience managing or supporting the energy efficiency initiatives of a major electric or gas utility a major plus
• Technical skills (another plus)
• Basic SQL knowledge - Able to perform simple joins across multiple tables and select desired data from table columns
• Generally capable of learning software programming languages for basic tasks
• Strong spreadsheet processing and manipulation skills
• BS/BA in Marketing, Business, Economics, or other concentrations
• Track record of high achievement
• Exceptional communication, interpersonal, relationship building skills
• Keen problem-solving skills with proven ability to drive to action
• Ability to multi-task and thrive in a dynamic, fast-paced organization
• A positive, can-do and self-directed attitude
• A good sense of humor and interest in being an important part of a growing team

About Us

Ekotrope develops software that makes it easy to design energy efficient homes. Our market leading Home Energy Rating Software is used in 1 in 5 new homes built in the US each year.

We are a customer-centric company that believes our success is predicated on our customers’ success. Our clients include home energy raters who work with home builders to help design more energy efficient homes and then inspect and certify those homes. We also help utilities streamline their energy efficiency programs (e.g., Mass Save). To date, most of our work has been focused on low-rise single and multi-family homes but we are now expanding to provide solutions for existing homes and larger multi-family buildings.

Ekotrope offers a full benefits package, including comprehensive health insurance and a 401K program. Our headquarters is conveniently located in the heart of downtown Boston, just blocks from the T (Green, Red, Orange, Blue lines), commuter rail and buses.

This Company is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.