Internal IT Specialist - Mambu｜Meet.jobs

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the Americas or APAC, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.

To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.

To continue our success story we are looking for an enthusiastic Internal IT Specialist to support the Internal IT operation & ensure employees are happy with their IT support and equipment.

What you will be working on:

• Our internal IT Team supports employees in their business objectives
• Responding to IT support inquiries from employees - these can be urgent issues, but also long-term, strategic requests
• Ensuring Macbooks and accounts for the necessary IT systems are ready for new employees on their first day - this included close collaboration with People Operations and Office Management colleagues
• Maintenance and set-up of shared IT infrastructure (e.g. meeting room equipment) and services (e.g. network and internet), when needed
• Secure and fast IT off-boardings whenever employees are leaving Mambu or user accounts need to be changed
• You will be acting as the local Information Security Officer for ISO 27001 compliance in Singapore office (potentially also the Sydney office)
• You are increasing productivity and information sharing between teams through automation of processes (through scripts) and integration of services
• Consulting other teams on how IT can help them to automate repetitive tasks
• Proactively improving shared IT infrastructure to support other teams' needs

Who you are:

• Good general IT knowledge on both hardware and software
• experienced in automating processes and tasks using scripts
• Network technology knowledge e.g. proven by CISCO network certification
• Information security interest and foundation knowledge of ISO 2700: Implementation Knowledge is a nice to have (E.g. ISO 27001 Lead Implementer certification); Internal Auditor Experience would be great too (E.g. ISO 27001 Internal Auditor certification)
• you are good at supporting users, understanding their problems and explaining technical things with non-technical words
• your working style is analytical, detail oriented and you are a creative problem solver
• you are able to take full ownership autonomously, but also act as a team player
• Find creative solutions that help solve the imminent problem but also bring us forward long-term
• You have proven organisational skills and are able to manage changing priorities
• Ensure all tasks get addressed and expectations are managed
• Your excellent communication skills (written and verbally) help you explaining technical concepts and complex security aspects in simple words
• You act proactively and are out for long term solutions for your internal customers: Not just fix fixes, but find the root cause (e.g. 5 Whys analysis)
• Loyalty and discretion come natural to you, just like attention to detail does as well
• Employment may depend on (criminal record and credit) background checks

Mambu has over 200 live deployments, helping to revolutionize financial services in more than 55 countries globally, and we're just getting started.
Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale.
We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.
Mambu proactively takes the initiative to improve the industry for the better.
If you are thrilled by the opportunity to join our multi-national team on its unique mission - we need to talk and will be excited to hear from you!

More about us:
To stay on top of the latest Fin-Tech trends and our success stories, please follow us on LinkedIn
For more details regarding our global career opportunities, please visit Career Site