Customer Success Specialist - Clare.AI｜Meet.jobs

WATI.io is WhatsApp-first CRM, to increase sales and reduce customer support costs. By using centralized company WhatsApp number, companies use WATI.io to automate sales conversations, and escalate to agents replying on-the-go.

WATI.io is growing its customer base and now serving businesses from over 20+ countries. We are looking for a Customer Success Specialist to join the team.

What we offer:

• Demanding but a flexible working culture in a startup environment
• First-hand exposure in developing the Conversational AI market, used by major Asia financial institutions

What you will do:

• Provide online demo to the prospective clients
• Organize Webinar for new product updates
• Onboarding new clients to use the platform
• Maintain a high level of customer response and satisfaction
• Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience
• Serve as the escalation point for any items within the account
• Support the billing and invoice process

What we are looking for:

• Strong verbal and written communications skills in English, Cantonese or Foreign languages (e.g. Spanish, Portuguese, etc)
• Strong organization and follow-up skills with attention to details
• Track record of high performance and extremely satisfied customers
• Experience with SaaS is preferred
• Internship experience relevant to sales operations and/or customer service with start-up would be a plus