Head of Operations - Maximus｜Meet.jobs

Maximus is a mission-driven consumer health company that provides men with content, community, and clinical support to optimize them in mind and body. Maximus has raised $5M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.

Maximus is looking for a Head of Operations to lead our eCommerce, supply chain, and customer support operations. We are looking for a detail-oriented operator with sharp analytical skills and experience managing sophisticated operations at an eCommerce, telemedicine, or consumer services company. This can be or grow into a Chief Operating Officer (COO) role for the right person who wants to be on a senior leadership team of a top venture-backed startup.

PLEASE NOTE: Culture is key at Maximus, so we get to know candidates holistically through this questionnaire. There are no right or wrong answers, so complete as honestly and intuitively as possible, otherwise your profile will be uninterpretable. The questionnaire is optional to submit now with your application, but candidates that do so will get priority review. Email jobs@bemaximus.com to confirm you have completed it.

Responsibilities:

• Own responsibility for Maximus’s supply chain and eCommerce operations to ensure both a superior customer experience while staying in compliance with state and federal regulations and laws governing telemedicine.
  • Identify and lead relationships with key external vendors and partners.
  • Manage and coordinate logistics to ensure seamless product delivery.
  • Identify opportunities to improve costs, outcomes, and customer satisfaction.
  • Stay on top of applicable legal / regulatory rules while delivering top notch customer experience.
• Manage Maximus’s customer support operations to assist customers with issues that may arise
  • Create and institute customer support procedures to handle inbound customer questions and complaints.
  • Track KPIs to measure and, ultimately, improve customer satisfaction and support efficiency.
  • Generate insights from customer support interactions that can improve company processes and product.
• Collaborate with the broader Maximus team to align operations with other vital company functions.
  • Work with other functions (i.e. product, community, marketing, etc.) to define and execute on a world-class customer experience.
  • Leverage operational analytics and insights on vendors / supply chains to deliver impactful recommendations on product, process, or policy improvements that will improve customer experience, costs, and/or quality.

The ideal candidate will have the following:

• Experience:
  • Industry: 3+ years of operations leadership experience at eCommerce, telemedicine, or consumer services company.
  • Supply Chain / Logistics: Demonstrated ability to handle complex, multi-vendor, multi-step operations while achieving high quality and cost improvements.
  • Communication: Refined communication skills with proven ability to build strong relationships with internal and external stakeholders.
  • Analytics: Exceptional analytical skills and a knack for solving new business problems as they arise.
• Qualities:
  • High Conscientiousness: highly effective, organized, dutiful, self-disciplined, and careful. You are the type of person who used multiple colors of highlighters, and everyone wanted to borrow notes from. You never forget a task, execute it flawlessly, and are as reliable as clockwork.
  • Relentlessly Resourceful: highly proactive, does not quit, and finds innovative solutions with little guidance. Bias for action and ability to thrive in an ambiguous environment with a high degree of autonomy.
  • High Horsepower & Humility: high intellectual and physical energy. You eagerly solve big, complex, and ambiguous company problems, while having the humility to “roll your sleeves up” and do the dirty work without complaint.
  • Passion for Men’s Health & Development: interest in helping men develop a healthy masculinity. Demonstrates personal dedication and interest in health optimization (e.g. diet, exercise, sleep, focus, and relationships).

Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity.