Technical Solution Design Consultant (Conversational AI) - Pypestream｜Meet.jobs

Location: New York, NY
Department: Implementations (Customer Experience)
Reports to: Director of Implementations

Who we are:
Founded in 2015, Pypestream is conversational AI built for scale. Built to usher the customer-centric enterprise into the digital age with “always-on” automation. No more single-task chatbots, no more embarrassing NPS scores, and no more cobbling together technologies from multiple vendors. We elevate customer experiences with the power of a full-stack platform, military-grade security, native NLU capabilities, and the only patented B2C messaging carrier purpose-built to handle any volume.

Why you should join:

We are a growing team of delivery experts, designers, engineers and data scientists focused on creating a communication platform allowing for intimate yet scalable conversations.
We have a close-knit, high-performing Customer Success team that works collaboratively with the Customer Experience (Product Implementation) and Product teams to ensure the success of all our customers.
We’re passionate about solving our customer’s most complex problems through intelligent conversational design and advanced automation integration.
You’ll be given the freedom to develop new processes and bring fresh ideas to the table, while receiving the support and guidance from an experienced management team.
What we’re looking for:
Someone who is a self-starter with a knack for taking a solution from concept to reality. Solution Designers are the most critical role within the Customer Experience team, responsible for understanding a customer’s existing processes and transforming them into rich, engaging, and functional conversational solutions. As such, a Solution Designer needs to be inquisitive, have great attention to detail, challenge the status quo, and understand the nuances of end-user behaviors. Most importantly a Solution Designer must have the technical chops to create transactional experiences by leveraging APIs/microservices and working with Integration Developers on the team to build integrations to backend systems.

What you'll do:

Work on multiple (3-4) customer accounts simultaneously from kickoff to production deployment.
Design and develop conversational solutions, leveraging rich functionality and NLU capabilities native to Pypestream’s platform, that achieve our customer’s business goals.
Own the overall solution design process, determining the appropriate integration logic, authentication protocols, and contextual/conditional logic necessary to deliver rich conversational experiences.
Work closely with both business and IT stakeholders within our customers to understand user experience and integration requirements.
Document integration requirements and provide to Integration Developers within the Customer Experience team to develop necessary backend systems via REST/SOAP API requests.
Work with Pypestream’s Product team to review and prioritize customer feature requests, advocating on the customer’s behalf.
Collaborate with Pypestream’s Engineering team internally to support any custom development work or integrations outside of the Pypestream platform.
Apply learnings from across Customer implementations and institute best practices for design and integration of individual use cases for our customers.
Engage in knowledge sharing within the Customer Experience team and contribute to a growing repository of pre-build Starter Packs for our conversational solutions.
What's required:

US Citizenship or Green Card
Bachelor’s Degree (Computer Science, Engineering or Linguistics preferred)
2-4 years work experience (enterprise SaaS industry preferred)
Experience in a customer-facing role (enterprise SaaS industry preferred)
A curious mind, attention to detail, self-motivated performer
Ability to work collaboratively in a team to extract best practices and learn on the job
Professional demeanor and impeccable written / verbal communication skills
Familiarity with messaging concepts and ability to create an automated, conversational solution leveraging available documentation from customers
Hands-on experience with Python 3.x, Javascript and REST/SOAP APIs for backend systems integrations
Understanding of (minimum) or hands-on experience working with (preferred) various authentication protocols (e.g., OAuth2, SAML)
Understanding of (minimum) or hands on experience with (preferred) Natural Language Understanding (NLU) classifiers and concepts
Exposure to PM / Issues Tracking tools (e.g., Confluence, Jira) and version control software (e.g., GitHub)
What you’ll get:

A dynamic culture where performance and results are rewarded, coworkers collaborate and support one another, and individuals can contribute beyond their dedicated role
Competitive compensation including base salary, performance bonuses and options
Top-tier medical/dental/vision coverage, 401K, self-managed PTO, and a flexible WFH policy (given COVID-19)
An amazing, open office space with a stocked kitchen, right in Chelsea at the center of Silicon Alley (which we hope to fully utilize again soon!)