Head/VP of Operations - Lamudi Indonesia｜Meet.jobs

Do you enjoy bringing order in chaos while the business is scaling at rocket speed? 

Then you may be the person we're looking for!

We are hiring a Head of Operations to lead efforts to scale up our business. You will work with multiple departments to ensure coordination in the effort to reach the organization’s goals. As Head of Operations, you are expected to proactively suggest ways to improve our current process by eliminating bottlenecks, overseeing projects to completion. You’ll lead the business function such as Customer Service, Business Intelligence, Listing Management, etc, and provide conceptual and practical guidance to figureheads across the organization and do this with down-to-earth and hands-on leadership. You will develop others by providing high-impact performance feedback based on our core values, and communicating goals to support Company visions and missions.

About Lamudi

Our mission is to provide Indonesians the most trustworthy and reliable way to buy property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.

 

What a day at work for you will look like;

• You will implement strategic change to increase quality, productivity and achieve high customer satisfaction
• You will project manage cross-functional initiatives, and coordinate with leaders across multiple business units to ensure that these operate smoothly and are on track to meeting the company's targets
• You will assess our current business process, information flow, and procedures, proposing process improvement to ensure that objectives are met
• You will maximize usage of and data contained in our Zendesk and Salesforce to increase performance
• You will be the focal person in crafting business processes to tap into new business opportunities

 

Is this you?

• Analytical Mind: someone who answer questions based on data and analytical reasons behind it
• Critical and resourceful: A 'why' person. Thinks critically and puts in the additional effort to get to the right conclusion, dares to challenge the status quo, and is always on the lookout to improve
• Lead, not just manage: Expected to have the vision to transform and lead the organization, that means building or (re)organizing a talented, self-sufficient team as quickly as possible
• Thrives in adversity: love to interlacing the beauty of chaos into a structured design system that brings the finest outcome out of the various situation
• Pace and Variety of Activities: a sense of urgency for goal achievement with varied activities and multiple, simultaneous projects. Must be able to multi-task in a fast-paced environment  
• 7-15 years of work experience, in managing operations, preferably within a fast-paced environment
• Experience having scaled operations from a 100 to 1000 employee company is preferred, zero to one will still be beneficial
• You have a degree from a top local or foreign university
• Strong understanding of (sales) CRM tools and processes
• Expertise in Zendesk and Salesforce tools is preferred, not a strict requirement
• SQL expertise is preferred, not a strict requirement
• Well organized & structured working style with very high attention to detail
• Experience building relationships at all levels of an organization with a proven track record of influencing without ownership
• Good command in English, non-Indonesian applicants are encouraged to apply

 

Our selection procedure in a nutshell

The position reports to our Managing Director. During the interview process, you will meet him/her, as well as a few business stakeholders and Management Team members. If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!

Python SQL Salesforce CRM

Lamudi is a property platform that brings transparency to real estate markets in 13 countries across Asia, the Middle East, and Latin America. Launched in 2013 we are one of the youngest platforms in most our markets, which most strongly shows in the level of fun, energy and according success with which we outrun our competition.

Now we are looking for great minds and characters to continue our path beyond market leadership towards building truly dominant go-to-marketplaces for real estate.

Why join us?

Working at Lamudi rewards you with the highest level of professional and personal growth opportunities. Surrounded by international know-how and entrepreneurial leadership, you will have the freedom to directly impact the progress of our thriving venture within a great team-spirit atmosphere. Our freedom comes with self-expectations: we do not just challenge to perform, we see it as our challenge & job to coach our teams to out-perform - you grow, we grow!