Customer Success Representative - Plato Medical｜Meet.jobs

Job Description

Do you love teaching and learning systems in detail?  Do you love gadgets and desire to share your appreciation of technology with other people? 

Plato is a Southeast Asian clinic's operating system, helping clinics automate the work of one team member at their practice. Plato supports more than 1500 healthcare providers in automating the work of one person at each of their practices. Plato is Singapore's most popular web-based software and is growing fast in Malaysia, Hong Kong, and Brunei. 

A Customer Success Representative at Plato has two broad tasks: first, Customer Success representatives manage inbound customer support queries - this is essentially standard customer support. 

Second, at Plato, inbound onboarding goes through the Customer Success team. We're therefore looking for tech-savvy, responsible, and hungry inbound Customer Success Representatives. 

Requirements

The following experience would be appreciated:

• Experience in SaaS: Have you worked in either customer success or sales for a different subscription software product before? If so, we would be happy to work with you. If you've done customer success work for non-SaaS products, that is also promising.
• Strong communication skills: Can you write well? Would people call you a great listener or a problem solver? Then you'll make Plato's customer base ecstatic.
• Love of technology: Do you enjoy using the latest gadgets? Have you mastered using any software program previously?
• Joy helping others: Do you enjoy helping others, understanding others, or spending time with different people?
• Experience in Customer Support, Customer Service, or Customer Success

 

Community Management Support Sales Support Technical Support Communication Skills

Plato is Singapore's most popular web-based Clinic Management Software and Electronic Medical Records System. It is a beautiful, simple, easy to use product that automates the work of both doctors and staff, letting them focus on what matters: their patients. 

As an employer, Plato is seeking employees that are driven and passionate about making it easier for doctors and nurses to care for patients. Our goal is to dramatically reduce admin work in healthcare.  As a healthcare company, Plato also cares deeply about its employees, and invests in their work-life balance, ongoing training, and health insurance.