Customer Success Officer (Onboarding) - Aspire｜Meet.jobs

About Aspire:
Aspire is the #1 business neobank in Southeast Asia. With a mission to reinvent digital banking for SMEs, entrepreneurs, and a new generation of digital-savvy businesses, we are building a platform that offers what financial products our customers need, how they need it.

Founded in 2018 by former Lazada founders and executives, Aspire has successfully raised USD 40M from world-class investors and financial partners such as Y-combinator and others. It has partnered with leading financial firms like Visa and Transferwise to power its solutions. In 2020, we were awarded as the #1 Hottest Startup by Singapore Business Review and Startup [Fintech] Award by TechNode Global ORIGIN Awards. Currently, we have ~100 employees from offices in Singapore, Thailand, Indonesia and Vietnam.

You will be amazed and energized by the diverse backgrounds of our people. We are a team made up of ex-entrepreneurs, ex-founders and high-achievers who want to make an impact yet always collaborate and don’t take NO for an answer. We have high bars during our recruitment process because we want to inspire and to be inspired by our teammates. 

We are still expanding and hiring more top talent who are passionate about startups to join the journey of building a neobank to support the under-serviced SMEs and entrepreneurs.

About the role:
We are looking for a rock star to join our customer success & sales team and help convert leads into engaged customers. 

• Contact leads that are dropping off, engage them, and push them through the onboarding process
• Contact new customers to explain the verification process, and if needed answer general questions on how the product works and show them the benefits
• Handle escalated inbound queries from customers and provide technical and product support via multiple channels (email, chat, WhatsApp, phone)

*What will you need? *

• Min. 3 year experience in a customer facing role
• Loving it to talk, help, and convince customers
• Proven track record & experience in operations or sales
• Positive get-it-done attitude and proud to contribute to the success of a fast growing startup
• Great communication skills