Community Associate, Dispute Management - Poshmark｜Meet.jobs

Job Description

As a Community Associate, you are responsible for resolving order disputes and facilitating returns in a timely manner. This is a fundamental role on the Poshmark team, as the resolutions that are initiated by you directly affect the buyer and seller experience on the platform. You will tackle high volumes of complex buyer and seller disputes, with the goal of creating a fair and simple experience for users.

The ideal Community Associate...

• has the ability to spot inconsistencies and investigative nature
• exercises strong decision making and problem-solving skills
• showcases endless patience and contagious positive energy

Responsibilities

• Review dispute cases filed by buyers
• Respond to user support requests regarding dispute cases accurately and rapidly through email
• Investigate all aspects of an order to assist in determining a resolution
• Execute decisions to fairly resolve disputes following Poshmark’s return policies
• Become familiar with top fashion brands and designers
• Educate users on Poshmark return policies and guidelines
• Gain knowledge of the Poshmark community
• Engage with Poshmark users in a friendly, helpful, and patient manner via email
• Help with side projects and administrative support as needed
• May be required to work on holidays and overtime as needed

6-Month Accomplishments

• Independently handle Tier 1 cases with efficiency and accuracy
• Provide resolutions based on guidelines and policies
• Meet daily case goals on a consistent basis

12+ Month Accomplishments

• Navigate Tiers 1 & 2 cases with ease
• Begin providing mentorship and guidance to new team members and peers
• Begin contributing to team projects

Requirements

• Bachelor’s degree
• At least one year of customer service experience preferred
• Passionate about community and customer service
• Excellent verbal and written communication skills
• Flawless attention to detail and great organizational skills
• A positive attitude with the ability to turn a negative into a positive
• Believes that helping users is crucial to the growth and success of the company
• Knowledge and/or background working with designer fashion brands a plus

***This role will be a Remote role within the state of California. Candidates must be able to work a Thursday-Monday schedule.*