Site Reliability Engineer - Invoca|


105k - 145k USD Annually

Required skills

    Job description

    About the Engineering Team:

    You will join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools and practices. We are a supportive team who swarms when problems arise and gives great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

    We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

    Learn more about the Invoca development team on our blog ( and check out our open source projects (

    This job is a remote position.

    About the Role:

    Invoca offers an unusually valuable engineering experience. You will be part of an outstanding Operations Engineers team deploying code to our production SaaS platform and public cloud infrastructure multiple times per day. Our remote-first team is committed to upholding high-quality through modern methodologies of Agile software deployment, test-driven development, and DevOps. You will report to the Manager, Site Reliability Engineering.

    You Will:

    • Work on solutions for challenging problems, including:
    • Highly available architecture
    • Large-scale data warehouses
    • Scalable and reliable VoIP telephony
    • Exhibit diligence to automate processes.
    • Practice sustainable incident response and blameless postmortems.
    • Participate in peer code reviews, design reviews, production on-call rotation, standups, retrospectives, mentoring 1-on-1s, root-cause analyses, and more.
    • Focus on the whole production stack; building, maintaining, and monitoring systems used by multiple customers, both internal and external.

    You Have:

    • A systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
    • Experience with a production-like environment, troubleshooting and supporting Linux operating systems and Internet-based applications
    • Experience with a Public Cloud provider (e.g. AWS, GCP, Azure) or Containers (e.g. Docker, Kubernetes)
    • Experience with Configuration Management (e.g. Chef, Ansible, Puppet) or Infrastructure as Code (e.g. Terraform, CloudFormation).
    • A desire to create and write elegant, scalable, and maintainable tools and solutions.

    Salary, Benefits & Perks:

    Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

    • Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 13 paid holidays, 5 days sick time, 3 days volunteer time and more.
    • Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
    • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
    • Stock options - All employees are invited to ownership in Invoca through stock options.
    • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
    • Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
    • Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
    • Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
    • Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
    • Position Base Range - $80,500.00 - $102,000.00/year, plus bonus potential

    About Invoca:

    Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."

    With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

    At Invoca, we live by our four core values:

    • Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails.
    • Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people.
    • Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
    • Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

    If these values resonate with you, we encourage you to come join us - we are building something special.

    DEI Statement:

    "Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." - Gregg Johnson, CEO

    And to us, diversity, equity and inclusion means more than treating current employees well and making them feel welcome. It also means hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

    We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, positivity, thoughtfulness and respect.

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace