Senior Technical Support Engineer - (22002Z) - 四零四科技股份有限公司｜Meet.jobs

 

Purpose of this Position：

We are looking for experience support engineer who base in Taipei (新莊) and provide world-class support for Moxa US team and US customer 

Besides support mission, a successful senior support engineer will also require a good leadership in support developing junior TS skills, experience and have ability to provide insight and proposal to improve team operation

This role is a global role under a combined team staff by Moxa global and Moxa Asia. Start Moxa career in this role will not only have a completed training for all Moxa product but also have chance to understand how they be designed and involve global project to optimize product design process, global support model and service planning. 

Career path for this role include people manager/product manager/product testing engineer/FAE/solution design engineer/business development manager.
 

 

Major Areas of Responsibility：

Provide after sales support 
1. Guide local Moxa engineer and/or local distributor collect required device log and information
2. Narrow down problem through problem analysis and/or replicate problem in Lab 
3. Prepare solution or workaround by collaboration with R&D and SI

Develop local Moxa engineer skills 
1. Give Moxa product and solution knowledge training to local engineer include assess their skill and help prepare associated training plan  

Support product development
1. Involve in new product development phase (NPDP) to ensure product include right service functions and meet user requirement 
2. Capture user feedback to improve next generation product 
3. Assist product testing 

 

資格

Minimum Job Requirements

1. Minimum 5 year experience in any of following role
1-1 Customer service Engineer
1-2 Technical support engineer
1-3 Service delivery engineer
1-4 Field application Engineer (FAE)
1-5 Technical support manager (TSM) 

2. At least familiar with one of any following products of any Networking company 
2-1 Networking switch (Layer 2 switch/Layer 3 switch/managed switch/unmanaged switch) 
2-2 Router: VPN router
2-3 Networking security product (TxOne) 
2-4 Switch/networking management application 

3. Good written/verbal English and Chinese mandarin 

4. Be highly technical, analytical and good at problem solving 

5. Have ability to develop skills by self-study
 

Travel requirement(非疫情期間)

1. Oversea travel: 1-2 times a year
2. In-country travel: 3-4 times a year

 

Preferred Experience

1. Have proven result for people and skill development 
2. Have a proven record of driving improvement programs in the operations, and support fields.