Director of Sales & Strategic Partnerships - Philadelphia, PA - CIC｜Meet.jobs

CIC Philadelphia is looking for an experienced and ambitious person with experience building meaningful client and partner relationships to support our client community and drive new sales at our expanding location in Philadelphia. You will support client retention and new growth through a mission and community focused approach that draws upon your 5-7 years as a people and relationships focused leader.

CIC Philadelphia is built to serve startups and serial entrepreneurs, with the goal of accelerating the development of new science and technology through the services we provide and the community we cultivate. The capstone of our Philadelphia location is a 90,000 square foot wet lab space that houses a cohort of life science companies who have raised over $1.66 billion in venture capital, created over 240 jobs in the Philadelphia area, and been award 67 patents. We are looking for an ambitious partnership-builder who is motivated by the ambitions of these amazing clients and who aims to meet their needs every day.

ABOUT CIC PHILADELPHIA
CIC Philadelphia is located within uCity Square at 3675 Market Street, alongside our local partner, the University City Science Center. At 3675 Market, we offer world-class offices and one of the largest shared wet lab facilities in the nation, while the Science Center supports its nationally recognized technology commercialization programs, as well as new programs focused on mentoring, funding, strategy development and resources to accelerate businesses from idea to IPO and beyond.

Our shared wet labs provide science start-ups a way to get to work and leave the operational details with us. With ample space, a wide range of equipment, basic lab supplies and inventory, and a dedicated team, our clients can keep their focus on the critical parts of their business while we do the rest. We staff our shared wet lab space to support and consolidate logistics, to enforce environmental health and safety protocols, and to provide access, orientation and guidance on the proper handling of all our shared lab equipment.

Together with the University City Science Center, we serve Philadelphia’s startups and serial entrepreneurs, aiming to catalyze and accelerate innovation and entrepreneurship in Greater Philadelphia. We are motivated by our amazing clients and aim to meet their needs every day.

ABOUT CIC
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge (Kendall Square), Massachusetts, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.

We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 7,400 startups, growth companies, and corporate innovation teams, representing for-profit, mission-driven, non-profit, and governmental organizations across a wide array of sectors.

CIC’s CEO and founder Tim Rowe expanded the reach of our innovation community model in 2013 when CIC co-founded LabCentral, the nation’s premiere shared wet lab facility in Kendall Square, and the inspiration for our CIC Labs location in Philadelphia. LabCentral has gone on to support over 200 companies since its inception. To date, LabCentral companies have raised over $9.15 billion and have been granted over 113 patents. CIC has gone on to co-found a number of similar, mission-aligned organizations including MassRobotics, a shared robotics lab, Venture Café, CIC’s primary non-profit programming partner, and CIC Health, one of the largest Covid testing and vaccine logistics providers in the Northeast.

We invite you to explore all our openings and learn more about our teams here.

YOUR DAY-TO-DAY WORK
Reporting to the Managing Director, you will lead the Sales and Strategic Partnership teams. You will be responsible for the strategy and integration across efforts to fill our center, provide the best client experience, and deepen our impact and community engagement in the life sciences.

Strategy & Leadership:
• Providing vision and direction to the sales and strategic partnership teams, while prioritizing a flawless client and partner experience
• Acting as a high-level thought partner with the Managing Director on sales, product and programming strategy as well as partner engagement, aiming to improve overall client experience.
• Aligning lab marketing and programming with sales, overseeing execution of activities to hit goals, and helping develop relevant marketing materials based on one’s deep understanding of our lab offerings.
• Connecting with site leadership on both the shared labs and shared office arms of the business to share insights, stay synced on strategy, and implement best practices across departments and other centers, ensuring a seamless and integrated client experience
• Providing consultative support on future expansion projects involving shared wet lab services, consolidating learnings and working with corporate to share them
• Leading the creation of our annual impact report, as well as storytelling and metrics that support business development and partnership efforts

Management:
• Managing ~5 direct reports across the Relationship Management (sales) and Strategic Partnerships teams (which includes event roles); prioritizing needs and assigning work
• Developing, guiding, and building upon a high performing and diverse team focused on operational excellence.
• Collaborating with the lab and office operations team leads to ensure teams work seamlessly and collaboratively, strategically looking out for the needs and morale of staff.
• Cultivating, fostering and maintaining a welcoming, inclusive, and inspiring culture.

Strategic Partnerships & Programming:
• Managing high-level partnerships, both internally (primary academic partnership, building owners and management, unique client exchanges) and external, city-wide partnerships, often independently and other times alongside the Managing Director.
• Developing and expanding lab sponsorship program to secure equipment and in-kind support for our clients, and provide meaningful ways for sponsors and clients to engage
• Liaising with corporate teams regarding opportunities to scale partnerships across the network
• Collaborating with the Venture Cafe team on programming to ensure cohesion and community engagement (both the CIC community and Venture Cafe community).
• Representing the organization at events, through networking or speaking opportunities, and as an active partner member of the life sciences community.
• Serving as an ally and partnering with a wide network of local stakeholders to creatively build opportunities for the site, the clients it serves, and the local community

Sales:
• Collaborating with internal leaders on existing client retention and support, sales methods and lead development, as well as generating new initiatives to better support client needs, and adapting and enacting new strategies as needed.
• Developing and implementing outbound strategies for sales
• Owning responsibility for the sales system management and revenue/goal tracking for CIC Philadelphia.
• Lead through doing, including directly managing a portfolio of high profile clients and leading sales tours; Overseeing client issues that surpass the authority of RM or Operations team
• Driving the creation and implementation of new programs and initiatives around new sales, client support, and overall business development, both independently and in support of the GM. ABOUT YOUOur ideal candidate is a service-minded individual who is results driven, clever, and able to work independently.

ABOUT YOU
More specifically, as our ideal candidate, you are:

• Creative and forward-thinking - a leader with vision, technical skills, strong judgement and high ethical and operational standards.
• A leader who educates, mentors, and grows an exceptional team in a fast-paced environment.
• An exceptional communicator, presenter, and educator who can analyze and interpret highly complex information.
• A team player and a helper, able to remain personable, calm and effective in any situation.
• Equally comfortable with strategy, IT troubleshooting, operational tasks, and problem solving
• Highly organized and able to juggle many tasks and pay close attention to detail.
• Able to lead by example - you are willing to get your hands dirty, build a desk, fix a copier, etc.
• Willing to proactively seek out and master new skills.
• Able to explore and balance multiple perspectives on a situation or solutions to a problem.
• Entrepreneurial, results driven, and comfortable tracking and reporting financial and occupancy metrics.
• Someone who treats everyone as an equal and can connect with anyone, able to respond to and resolve sensitive and nuanced inquiries and challenges.
• Self-motivated - you routinely initiate and deliver projects successfully with minimal supervision.

YOU HAVE
• At least 6-8 years of professional experience with at least 2-3 year in a client facing role and at least 3-5 years of experience in managing teams and developing staff, and overseeing a budget.
• Evidenced growth and increase in responsibility and success in previous roles.
• Familiarity with marketing and business development tactics.
• Experience in a client-service environment.
• Experience in life sciences with a pre-existing network, or an interest in the industry with a proven track record of building a network in a new environment.
• An interest in a long-term role - we are a growing company, and we like to hire people who can grow with us over the years.
• Conversational fluency in foreign languages is a strong plus.

As of August 2021, a condition of employment for all new CIC employees in Pennsylvania is full COVID-19 vaccination. More details will be shared during the interview process and we can answer questions at that point if you have any.

If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.

OUR OFFER
• Starting compensation is commensurate with experience.
• 100% company paid premium healthcare and dental benefits.
• 100% company paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• Three weeks of vacation (more with seniority) plus thirteen holidays from the start.

ATTRACTIONS OF THE JOB
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:

• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Discounted services and memberships on tools to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.