Engineering Manager, Messaging Server - Sendbird｜Meet.jobs

At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice and video.

Sendbird is rapidly growing unicorn start-up headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

THE PROBLEM

Over 5 billion people now use a messaging app on a monthly basis. A conversation is at the heart of how people interact and get stuff done online, from making a purchase on a marketplace, to seeing a doctor in a virtual visit, to interacting with other fans while watching a concert livestream. And with Covid, this has accelerated over the last year. Historically, apps looking to embed rich real-time conversational features inside of their app had to develop it themselves, which is an expensive and risky proposition, or lose engagement to apps like WhatsApp, Slack, Discord, and iMessage.

THE SOLUTION

Sendbird allows any app to easily embed rich real time interactions across chat, voice and video, with a few lines of code and then scale those capabilities to tens of millions of users. Sendbird’s feature rich platform gives product managers fast time to market and parity with leading consumer messaging apps like WhatsApp on day one, while giving engineering leaders peace of mind and the ability to deploy developers to more critical capabilities core to the company’s business.

From connecting doctors and patients in virtual clinics, to helping fans celebrate together in digital stadiums, to enabling sellers to negotiate with buyers across the world in digital bazaars, SendBird’s chat, voice, and video platform helps businesses turn conversations between users into better business outcomes like increased engagement, increased transactions, and better support.

We are in a stage of incredible growth which means you will be involved in and be able to contribute to many aspects of a fast-growing company alongside its leadership team.

The engineering team at Sendbird is solving some of the biggest challenges related to building reliable, feature-rich, and scalable real-time conversational experiences across different platforms.

The challenges range from building a platform that can scale to some of the largest user-bases across distributed environments with optimal latency; creating a feature-rich yet lightweight and high performance client-side SDK; and building products and services that can help customers incorporate real-time conversational technologies more rapidly.

You will be participating in building the best real-time conversational products and solutions possible. You are expected to learn and expand on your engineering knowledge and experiences to build a world-class product that solves the difficult problems of our customers, and make it as easy as possible for them to harness the power of real-time chat.

Roles & Responsibilities

• Lead the development of a global large scale distributed and scalable real-time messaging service
• Manage performance and growth of a team of server / backend engineers
• Establish development practices to improve software quality and pace of development
• Collaborate with cross-functional teams such as the Infrastructure team, product group and design team

Key Qualifications

• 7+ years of engineering experience, at least 2 of which should be in an engineering leadership position
• Experience with mentorship and helping engineers grow to achieve their career goals
• Hands-on experience building SaaS-based API
• Proficient in Python or Java
• Ability to find the optimal solution given the resource constraints, and understands the concepts of under-engineering and over-engineering

Bonus Points

• Experience building chat/messaging system
• Wide range of experience from the front-end to the back-end
• Understanding of server virtualization, global infrastructures, load balancing, and handling massive data traffic
• Experience participating in product design and architecture
• Awards from programming competitions (e.g., ACM ICPC, IOI, etc.)
• English proficiency for business collaboration

Our US benefits include (but are not limited to):

• 20 days PTO, 12 paid US company holidays, 5 sick days, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Company subsidized medical, dental, vision insurance
• Flexible spending accounts
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages

Vaccination Policy:

At present, only fully vaccinated employees are allowed at any of Sendbird's US offices, to attend Sendbird events, or allowed to travel for business on behalf of Sendbird. Candidates will need to submit proof they are fully vaccinated by their start date or have obtained an approved medical or religious exemption as an accommodation. Per CDC Guidance, people are considered fully vaccinated for COVID-19 ≥2 weeks after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or ≥2 weeks after they have received a single-dose vaccine (Johnson & Johnson [J&J]/Janssen).

About Sendbird

Founded in 2015, Sendbird is the leading user engagement platform trusted by modern digital apps like DoorDash, Reddit, Yahoo, and Match Group and Global 500 companies such as UnitedHealth, DHL, LG, and Virgin Mobile. We allow any app or website to quickly and easily embed rich, real-time chat, voice, and video experiences to create connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 230M MAUs from over 50 countries operating in industries ranging from marketplaces, ride-sharing, and online communities to gaming, live video streaming, and healthcare.

Finally, there is no such thing as a perfect candidate. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.