IT Support Engineer - AVASO Technology Solutions｜Meet.jobs

Candidates will be responsible for performing various managed client services including, but not limited to: IMAC, Break/Fix, Conference Room Support, Cabling, Deskside Support, Networking Solutions, Disaster Recovery, and Security. This role combines strong technical and problem-solving skills with an emphasis on delivering exceptional customer service.

Primary Responsibilities:

• Repair, install, and configure IT equipment including end user desktops, laptops, printers and network equipment.
• Perform software upgrades to desktops, laptops, tablets, and servers.
• Provide technical support on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software and systems failures using established procedures.
• Troubleshoot and resolve advanced desktop, server, network and active directory related issues.
• Perform virus detection and removal.
• Implement disaster recovery solutions.
• Setup and support video and audio-conferencing hardware.
• Diagnose and resolve problems across Windows, Mac, iOS, and Android platforms, as well as their software, hardware, and service product lines.
• Ensure proper documentation and use of the ticketing system.
• Assume complete ownership of customer issues until resolved.
• Keep peers and managers informed of significant problems and unexpected delays.
• Prepare reports for analysis of product failure trends and service ability issues.
• Protect organization's value by keeping information confidential.

Skills and Qualifications:

• Degree in Computer Science or a related field or technical training.
• 2+ years of experience in technical support (equivalent combination of education and experience will be considered)
• A+ Certification required to work on client accounts.
• Demonstrated knowledge of Microsoft Systems (Windows Platform, MS SQL, MS Exchange, WSUS, Active Directory, DC/DNS/DHCP), backup, storage, and antivirus systems and related devices.
• Experience with network system installation, configuration, and troubleshooting.
• Experience building AV/video conferencing solutions, telephony systems, messaging platforms, or collaboration tools.
• Experience working for a Managed Service Provider and meeting SLA requirements preferred.
• Exceptional customer service skills.
• Ability to communicate effectively with a wide variety of people in a professional manner.
• Ability to multitask and complete assignments in a timely manner with accuracy and minimal supervision.
• Must be flexible on work location/schedule and maintain reliable transportation.