Technical Program Manager, Vendor Integration - Maisonette｜Meet.jobs

What We Need

As the leading marketplace for children’s products, Maisonette has evolved into a significant platform with over 800 dropship vendor partners. In order to deliver a great experience for both customers and vendors, it’s imperative for Maisonette to continually improve its interface with vendors to maximize the timeliness and efficiency of data flows. The successful candidate for this role will play an incredibly important role at Maisonette by being the custodian for Maisonette’s vendor integrations, driving both short-term improvement and longer term strategy and optimization.

What You'll Do

• Responsible for vendor integration program with a focus on formalizing the integration process and engineering workflows

• Own integration partner relationships and lead internal/external discussion regarding current integration options + future opportunities

• Lead team initiatives to integrate and support our vendor base where possible.
  
  Projects might include procuring additional vendor integration options, troubleshooting the shortcomings of existing integration methods, and optimizing existing operations/ engineering integration workflows

• Work with your team in addressing individual vendor integration issues, coordinate with
  
  Vendor Support team to inform internal parties of integration issues, and work with Technology team to address persistent issues through technology/product improvements

• Work cross-functionally to gain alignment on initiatives that improve the integration
  
  program, and build/adjust processes across teams that help to increase Maisonette’s integration offerings, improve customer delivery experience, and improve operational efficiency

• Advise on integration configurations as needed for new and unique vendor situations, ensuring each vendor is set up in an operationally robust way

About You

• Bachelor’s degree in Information Technology, Information Systems, Engineering, Business, or related subject; or equivalent work experience
• 4 to 6 years of experience in ecommerce, IT / IS, operations, or related field
• At least 1 year of people management experience, either directly or in an indirect
  capacity (e.g. project management, team lead, etc)
• Comfortable communicating with stakeholders ranging in technical / nontechnical knowledge
• Experience managing relationships with a wide variety of clients, vendors, or partners
• Process-oriented with an interest to optimize for efficiency wherever possible
• Excited to work in an ambiguous, fast-paced startup environment

Nice to Have

• Familiarity with API / EDI systems
• Experience with the drop ship / marketplace fulfillment model
• Experience with Order Management software or ERPs for ecommerce