Senior User Experience Designer (SUXD) - Cambridge University Press & Assessment｜Meet.jobs

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things.

The Role

The Online Customer Experience team is looking for a Senior User Experience Designer (SUXD) who will play an essential role in supporting the UX team's objectives of delivering effective and efficient experiences to the users of our ecosystem of platforms.

This ecosystem is comprised of a suite of orchestrated platforms and services that work well together to serve customer needs.

The SUXD will be passionate about human-centred design and driven by optimising discoverability, usability, accessibility, credibility, and desirability and will be joining a friendly and highly collaborative UX team.

Main responsibilities

• Support the creation and development of innovative Academic Publishing platforms and services by designing user interfaces and interactions, optimising the experience of researchers, lecturers, students, librarians, publishing partners and funders in line with the wider Academic strategy.
• Create designs that work for our end-users and look great, optimising discoverability, usability, accessibility, credibility and desirability.
• Work with the UX team to cultivate a deep understanding of user needs, behaviours, attitudes and emotions.
• Support the creation of the Design System that will be applied to our ecosystem, a suite of orchestrated platforms and services that work well together to serve customer needs.
• Support the Product Owner teams by joining scrum ceremonies and collaborating with the development teams as they implement designs.
• Collaborate with external design agencies and contractors when working on big or complex projects.
• Use compelling storytelling and presentation skills to increase user empathy when presenting designs to product teams.
• Keep abreast of trends and new techniques within UX and apply innovative methodology in your work.
• Manage and support the development of less experienced team members

About you

You will have senior level experience, gained through years of working client or agency side, with experience managing/mentoring junior members of the team, even if it was not in a formal role i.e., you don't need have had a managerial job title, as long as you can evidence your experience.

You will be the right person for the role if you are generous with your knowledge and although people gravitate towards you for advice, you don't think of yourself as UX Guru, but instead as an enabler, who has pleasure in helping people to go further.

Formal qualifications and certifications are very much welcome, however your knowledge and experience combined with good case studies/examples of work will bear greater weight in our assessment.

The new SUXD will put the user at the heart of what they do and empathise with researchers, lecturers, students, librarians and publishing partners to understand the best way to deliver delightful and intuitive experiences, in line with our Customer Experience strategy & the wider Academic Publishing strategy.

The role holder will facilitate design workshops, sketch, wireframe and prototype user interfaces and work closely with the Online Customer Experience team members to balance business requirements and user needs across all Academic Publishing digital platforms.

They will demonstrate through a portfolio or selection of case studies, expertise in conducting the appropriate UX process to deliver designs. They will optimise end-users' experience and support the delivery of innovative experiences.

In addition, they will manage junior roles overseeing their work and assisting with their professional development as needed.

The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that's linear, or want to follow your own path, we'll support you, and help give you the resources and training you'll need to be bold and take ownership of what you do.

We would like to hear from you even if you feel you don't have all skills and experience. 

Hybrid/Flexible/Remote work options available.

Generous Personal & Professional Development pack

The closing date for application is 20th March 2022.

Please upload your CV and covering letter via our website by clicking the APPLY button.        

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.

To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.