Discord Community Manager at Players' Lounge - Players' Lounge｜Meet.jobs

About the role

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at our New York or Manchester, UK offices.

Players' Lounge is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and host. This person would specifically focus on Discord moderation, on-platform events, and other activities to engage and connect with the broader Players' Lounge Discord community. Ideally, this individual would be a self-starter with deep experience using discord for gaming and / or decentralized products, combined with some experience in customer success and marketing at an early stage software company.

Responsibilities:

• Onboard new users and ensure their continued success as Players' Lounge users
• Monitor, moderate and manage community sentiment on Discord and help build a healthy community. Protect the community from bots and other malicious actors.
• Answer non-technical user questions and troubleshoot
• Work closely with Players' Lounge's Product, Engineering, Community, and Communications teams to write and disseminate critical information about feature updates and product launches as well as bug-related issues as they arise
• Organize and host events on our Discord server on a regular basis
• Maintain and promote a vibrant community culture on Discord
• Synthesize insights from community interactions and surface critical issues to the engineering team
• Keep internal and external informational resources up to date in an environment of rapid iteration
• Contribute ideas and effort to our brand, content, and community strategies
• Manage and scale a team of part-time moderators based globally

Desired Experience:

• 1-2 years moderating a Discord-based consumer community
• Understanding of and passion for gaming, gaming trends and Web3
• Strong work ethic, hustle, communication, writing ability, and business development sensibility
• Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them
• Deep curiosity, relentless resourcefulness, and a growth mindset
• Perfect comfort with frequent context switching
• Ability to effectively prioritize tasks in a rapidly shifting landscape
• Patience for helping out the new and unacquainted