Lead User Research - DWP｜Meet.jobs

Lead User Researcher: up to £72,933 plus 27.9% pension, flexible working and 60% home working

• Are you an experienced User Research leader?

• Do you know research methods inside out, their strengths and weaknesses?

• Do you want to lead on UR for Health Transformation services that will touch millions of users, at key times in their life?

• Can you put you User-centred design at the heart of a once-in-a-generation transformation of government products and services?

DWP. Digital with Purpose.

We want a User Research leader to join our DWP Digital team.

DWP provides services and support to over 20 million people and is responsible for over 730 million benefit payments each year totalling £195billion.

We're driven by an extraordinary purpose. In DWP Digital we're transforming the products and services we deliver to make them better and more accessible for the people who need them.

Our pension offer is amazing, with employer contributions worth 27.9% of salary. For a salary of £70,000 that would mean nearly £20,000 in your pension pot every year.

And we make sure our people have a really good work/life balance. You'll enjoy the benefits of flexible working, including flexi time which means you can manage how and when you work, and hybrid working (60% home working).

Delivery. Work. People.

We're want a talented, enthusiastic and empathetic Lead User Researcher to join our team.

You'll need an appetite for big challenge and the skills to taking lead and oversee all research activities across DWP's Health Transformation programme.

You'll define and assure UR best practice, influencing organisational research strategy. You and your projects teams will deliver high quality research.

At a programme leadership level, you'll lead on research strategy. You will drive forward the adoption of a wide range of user research methods and analysis techniques which will help us understand and meet the needs of our users.

You'll have chance to share your skills with our brilliant UR community. You'll coach, mentor and support our User Researchers and them to develop their skills, so that they provide high quality research

We're hiring you for your deep knowledge and expertise, because you understand the power of good User Research. You'll be a champion of user centred design practices and an advocate for the value of what we do.

Your skills:

• Extensive experience as a User Researcher or appropriate experience of other fields of research.
• Proven experience building and leading a User Research team and expert understanding of different research methods.
• Strong analytical ability to identify patterns and connections in research outcomes
• Expertise in designing, facilitating, and analysing a wide range of user research using a variety of methods to build a rich picture of users.
• Expertise in user centred design practices and embedding them into an agile workflow.
• Experience of advocating for inclusive practices - conducting research that includes all kinds of users
• Experience in building skills and capability successfully in large, complex public or private sector organisations.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Manchester, Leeds or Newcastle, whichever is most convenient for you.

In return for your skills we offer competitive salary for this role is up to £72,933 per annum, a brilliant civil service pension of 27%+ and a generous leave package of 26 days.

We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days off
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with ‘I Can Be Me in DWP' 
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for further information and to start an application on Civil Service Jobs.