Data Success Manager at Atlan - Atlan｜Meet.jobs

💡 We asked, could the tooling we built for ourselves help data teams around the world? That's how Atlan was born. We're on a mission to help data teams around the world do their lives' best work.

Read our co-founder Prukalpa's article on the half-a-decade backstory that drives everything we do at Atlan and our journey of failing three times before we figured out the real solution.

🚀 We're growing fast

In the last few months, we have onboarded some dream customers, started working with some amazing partners, and watched as our team spread across 10+ countries.

Atlan was named a Gartner Cool Vendor in DataOps, one of the top three companies globally (and one of the fastest companies to make the list 🌏). We were also named in Gartner’s inaugural Market Guide for Active Metadata and as a Top 5 Global Innovator in DataOps by IDC.

We're backed by top investors (like Insight Partners, Sequoia, and Waterbridge) and the shapers of the modern data stack (including the founders and CEOs of Snowflake, Looker, Stitch, and DataRobot) as our early investors. 🏅

Watch this three-minute video of our journey so far and where we're going (in conversation with Sequoia Capital).

We build with all our ❤️

We believe that data teams deserve fundamentally better software experiences. Data is chaos, but that doesn't mean that work should be! 🌟

Love what Superhuman, Slack, Notion, Quip, and Figma have done for the modern workplace? Come build the future for data teams with Atlan!

Why is this role important for us? 🔗

• We believe that great customer service is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. Doing what's right for the customer is baked into the Atlan DNA. So far, our founding team, product team, and engineers are responsible for supporting our customers and ensuring they can get the most out of Atlan.
• In the past 2 quarters, we've scaled so much (and so fast), that it is time we build out a dedicated customer success function. Setting up a great customer success function, globally, is our executive team's OKR for Q1 2022.
• We're hiring our first Data Success manager in the US to support amazing data teams like Plaid, WeWork, Postman, TechStyle, Ralph Lauren, and more!
• In this role, you will own the most important company metric for Atlan — customer happiness.
• If you're looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, this is the role for you.

Your Mission at Atlan 🌟

• The face of Atlan: You will be the face of engagements with new Atlan customers and manage the end-to-end customer lifecycle — onboarding, training, customer support, QBRs, and renewals and expansion.
• Trusted advisor: You will help Atlan customers understand the different contexts in which the Atlan product can be effectively used and conceptualize new use cases and solutions.
• Great stakeholder management: **** You will be building strong relationships with stakeholders inside the organizations, from CXOs (like the CDO and CIO) to data practitioners using Atlan every day.
• Voice of the user: You will work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world.
• Customer evangelism: **** At Atlan, we believe that our customers are the biggest heroes. You will play the role of evangelizing our customers and their journeys to the broader data community.

What makes you a match for us? 😍

• Prior experience as a hands-on data practitioner who would like to move to a customer-facing role to support other data practitioners; as a customer success executive in a B2B software organization; or a consultant with experience working on digital/tech/data projects.
• Founder mindset: We don't have a playbook yet for customer success. You should have a knack for problem-solving and love the idea of collaborating with various functions to help the customer be successful.
• Strong stakeholder management and communication skills.

Do your life’s best work at Atlan 🚀

At Atlan, our mission is to help data teams do their life's best work. Inside Atlan, our goal is to help Atlanians do their life's best work while at Atlan and reach their Ikigai.

We'd normally invite potential Atlanians to our office to meet our team and understand our culture. But given the global pandemic, we've opened up our internal team handbook instead, which is a great read about our values and principles and how we think about growth and internal practices as we build a dream team.