Technical Account Manager - Adelaide｜Meet.jobs

About the job

apply below or email marc@ or jordan@

 

Adelaide is looking for a Technical Account Manager to work with our Customer Success team to manage the technical aspects of our client relationships and ensure a positive client experience and a successful partnership. You'll be joining a company making a positive impact on the digital media market using evidence-based metrics to increase the transparency of media quality.

 

We’re remote for the foreseeable future, but you should expect to be in NYC a couple of times a year. For those in the area, we have a space in Manhattan to work from if interested.

 

This is a great role for someone excited to bridge the gap between our clients on the one hand and the Product, Sales, and Engineering teams on the other, keeping everyone up to speed on new developments, client requests, and technical challenges.

 

What You’ll Do and Learn:

 

Interface with clients to provide technical support prior to, during, and after campaigns

Explain Adelaide’s value and encourage adoption based on insights from data

Become an integral part of the go-to-market function

Manage campaign setup with integrations team based on client needs

Provide support for adops implementation

Conduct technical troubleshooting where necessary

Interact with publishers and integration partners

Provide support and insights to the Customer Success, Product, and Engineering teams

Escalate appropriately internally to address client concerns as they arise

Requirements:

 

3+ years experience in a client-facing work environment within digital media, advertising or adtech

Understanding of adops and tagging

Excellent communication skills, both written and verbal

Data visualization/interpretation experience

Proficiency in Excel

What we offer:

 

Remote work

Competitive pay

A collaborative and creative atmosphere

Career advancement opportunities

Recognition and reward for outstanding performance

Medical, Dental, and Vision insurance package

Vacation and holidays

About Adelaide

 

Brands and agencies use Adelaide to evaluate digital advertising effectiveness and optimize media on the fly towards more efficient outcomes.

 

We believe that increasing the transparency of media quality is a critical first step toward repairing the damage caused to our industry by bad metrics.

 

Adelaide is well funded (our seed round included Michael Kassan, Jonah Goodhart, Lynda Clarizio, and Irwin Gotlieb) and growing quickly.