Partner operations manager - Elo Health｜Meet.jobs

About the jobYOUR ROLE

Our partners are vital to our success, and your key responsibilities include overseeing day-to-day operations and ensuring that everything runs smoothly with them. You will maintain constant communication and collaboration with our partners, and weave them into our operations. This includes:

 

building strong daily working relationships with our partners

establishing processes and procedures that ensure effective collaboration with our partners

managing and improving partner integrations (including APIs)

holding our partners accountable (SLAs)

developing, implementing, and maintaining quality assurance protocols

resolving partner related issues in a collaborative and timely manner

 

You will be working in our member experience team. Jointly, we are responsible for keeping our members happy, and at best vastly exceeding their expectations.

How you'll have impact

We pride ourselves in being a tech company, and collaboration and communication with our partners is to a large extent based on APIs. Therefore, the role demands profound understanding of APIs and API architecture, and how to continuously improve them jointly with our partners.

The role you will step into is new so you will create partner operations processes and playbooks. In order to continuously improve our partner operations, you will report on bugs, and communicate any fixes back to our partners. You will also be integral to educating our partners with regards to how Elo works.

In addition, you will help define what success looks like in numbers. Together with our data team, you are excited about collecting and synthesizing data for accurate, scalable, and actionable reporting. You produce and present compelling analysis and insights to support smooth operations.

We hope you keep a keen eye on applicable best practices, and help implement them into Elo operations. Together with the Member experience team, you will anticipate member and partner needs and proactively develop innovative approaches and solutions to meet and exceed them.

Requirements

 

Proven ability to develop and maintain an environment of trust and collaboration with partners

Proven knowledge of establishing quality controls and keeping partners accountable

Proven experience in managing partner APIs

Familiarity with the following software: Jira, Stripe, GSuite

Some experience in data collection and analysis

BA degree and 3+ year of experience in relevant roles 

Attention to detail, and the ability to track and document daily activities

 

Nice-to-have's

 

Prior healthcare experience not required but a proven interest in health is required

Subscription business model experience

 

Additional requirements

 

HIPAA compliant environment for e-mails, phone calls and other digital communications

Dedicated and stable internet connection

 

Fit

 

Ability to work in a global remote team

Mental flexibility and capability to cope with change and uncertainty

Enthusiastic “every problem has a solution” attitude

 

Benefits

 

Of course, we pay competitive salaries and have a healthy healthcare stipend.

The role is a full-time role. Many of us have families, so we work hard yet make room for life outside of work. 

We’re working on one of the largest problems of our time and have a deep passion for helping millions of people live healthier lives.

We are virtual-first and most of us have worked in virtual environments for over a decade. We know how to make it work! However, we like to get together in real life, too, so you will have the opportunity to travel and work with the entire Elo team.

We are committed to helping you unleash your full potential and build your dream career. We are infinitely proud of team members from our previous companies who have become great leaders and even founders of their own companies.