Senior People Operations Specialist - Ripple｜Meet.jobs

About the jobRipple is growing and so is our People Team!  We’re looking for a Senior People Operations Specialist to join our team. 

You will be providing guidance and assistance to geographically dispersed employees using our ticketing system. The successful candidate has strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization.  This person must be comfortable dealing with highly sensitive and confidential matters.  Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR disciplines.

This role is based remotely in the US. 

WHAT YOU’LL DO:

 

Provide superior customer support directly to employees as the go-to person for HR related inquiries through our ticketing system

Follow up with team members and business partners to ensure required information is received, submitted and filed

Perform regular HR administrative functions, such as HRIS updates, audits, and document storage

Participate with the People team on process improvements and project rollouts. Support MidYear and end of year performance review process

Facilitate on-boarding and off-boarding of employees. Responsible for review of all background checks, I-9s, employment verifications, and employee updates in our HRIS (Workday).

Maintain accurate and up-to-date policies, People Operations programs, new hire resources, and more in our Wiki

Participate in projects to further enhance and globalize our People Operations processes for a seamless employee experience

Provide support on system enhancements through User Acceptance Testing

Document process flows internally and externally

Performs other duties as assigned

 

WHAT WE’RE LOOKING FOR:

 

3+ years of experience in People related functions in an evolving and high growth environment

Passionate about People Operations and delivering amazing employee experiences

Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on issues

Excellent interpersonal and communication skills to interface with all levels of the organization

We are growing, and fast! Documentation of processes is critical to scaling. You excel at documenting processes and updating any changes made along the way while keeping stakeholders informed

Proficient with HR systems. Experience in Workday, Google Suite, Microsoft Office, Confluence a plus!

Strong attention to detail and accuracy, organizational and time management skills

Ability to prioritize and maintain flexibility in a fast-paced, changing environment

Results driven and solution-focused problem solver