Customer Support Representative - Rev｜Meet.jobs

About the jobAbout the Position

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Customer Support Representative to assist Customers and Revvers with questions and technical issues while providing a world-class customer experience.

This role will report to a Customer Support Team Lead. As a member of the Customer Support team, you will be responsible for Answering Phone Calls, Taking Chats and Responding to Emails.

Your duties will include:

 

Skillfully communicating with customers while providing an unrivaled experience through phone, chat and email

Skillfully communicating with freelancers while providing an extraordinary experience through email

Work seamlessly across all Rev services to resolve issues large and small

Review and process incoming orders for our various service offerings

Collaborate with the support team while maintaining our core values and meeting goals

Promote a helpful, happy attitude with both customers and your team members

 

Qualifications

 

1+ years sales and/or customer support experience

You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues.

You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose.

You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.

 

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