Director of HR Technology - DispatchHealth｜Meet.jobs

About the jobDirector of HR Technology

Company Description 

We are building the world's largest in-home care system.  

Healthcare is rapidly moving into the home, creating an enormous market opportunity that’s growing daily as consumers increasingly demand more convenient healthcare options. 

Technology is the engine that powers our foundation. It ensures we can reach massive scale and drives differentiation from any other healthcare company entering this space. We’re using data to ensure patient safety and tailor the care to patients’ specific needs which allows for better care delivery from patient onboarding, patient care, and post care follow-up.  

DispatchHealth is a Series D startup with more than $400m in funding and a $1B+ valuation. We’re backed by Oak, Tiger Global, Alta Partners, Optum Ventures, Questa Capital, ad EchoHealth Ventures. 

Job Summary: 

As the Director of HR Technology you will drive a multi-year people technology portfolio strategy. You will ensure the strategy not only supports current day-to-day needs but also scales with the growth of the company. This position reports to the Head of IT and will build strong relationships and manage diverse groups of stakeholders at multiple levels, from end users to executives, across the company. 

Responsibilities: 

 

Work with key leaders throughout the organization to gather and prioritize needs for People Technology, come up with the most effective solutions for the future of the company and aligning on industry best practice solution designs, and successfully implement elegant and scalable systems 

Develop a People Technology systems plan with People Services leadership to enhance HCM systems, optimize configurations and build a confirmed foundation to support our business growth with scalability, optimal leveraging of systems automation, streamlining processes, and delivering a great user experience

Owns technology road mapping for the People Services Team with Executive Leadership, based on vendor inputs, the business strategy, and in collaboration with IT and Functional technology teams 

Expert understanding of the landscape of other vendor technologies emerging and, on the market, today. Hosts semiannual emerging technology sessions with partners 

Assess current system and utilization; identify and recommend improvements such as training, customization, process automation, and enhancements to maximize value and efficiency of the People Technology platform 

Interprets vision and translates into requirements for technology teams and advises management on organizational policy matters related to the platform. Validates requirements against the marketplace and stakeholder groups via pilots and focus groups to ensure the voice of the customer is considered 

Provide support for People Technology and integrations including, but not limited to, researching, and resolving problems, unexpected results, data validations, or process errors; perform scheduled activities; recommend solutions to meet requirements and automate manual workflows 

Assists in removing obstacles, resolves conflicts and ensures alignment. Anticipates objections and develops constructive conflict management, mediation, and negotiating tactics to achieve/maintain buy-in and support 

Applies continuous improvement principles and processes (i.e. Root cause analysis, after action sessions) with the organization to ensure the continued success of the

Functional and technical intimacy within the People Technology suite of tools to be able to consult on process improvements or technology based on the future state technology roadmaps 

Ensure system compliance with data security, privacy requirements, policies, laws and regulations regarding compensation and data reporting and assist with development and data gathering related to compliance-related reporting and projects 

Advocates for Employee Experience vision, roadmap and priorities amongst other value streams and portfolios, while being a good steward of enterprise priorities and resources

Anticipates Employee needs and proactively addresses technical and functional gaps. Identifies potential issues and pro-actively develops mitigation plans 

Manage vendor contracts including assisting procurement in vendor negotiations, and work with outside consultants as needed 

 

Required Skills/Abilities: 

 

Excellent interpersonal and technical support skills 

Excellent organizational skills and attention to detail 

Strong analytical and problem-solving skills 

Ability to work in a matrixed environment, adhere to deadlines, and multi-task efficiently 

Strong understanding of HR processes and data, including eligibility and enrollment rules and benefit procedures to ensure correct implementation 

Proficient with Microsoft Office Suite or related software 

Thorough understanding of functional analysis and system design 

Excellent written and verbal communication skills 

Must be able to effectively train others 

Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and provide conclusions or approaches to the job 

Must be able to interpret complex documents and formulate an opinion 

Identify potential problems that may arise in the corporation or between personnel and provide recommendations for resolution 

Must have the ability to listen and understand employee concerns and formulate a decision to resolve the issues

 

Education and Experience: 

 

Bachelor’s degree in computer science or related field required 

Master’s degree in human resource management, MIS, computer science or related degree preferred 

At least eight (8) years’ experience with HR business systems 

Solid systems experience, an operations mindset, is passionate about improving the employee and manager experience, and has a desire to lead a team focused on transforming HR’s global system capabilities 

Ability to work at and across all levels in the organization, manage external providers, and interact with external providers and agencies 

Experience with Oracle HCM or Workday HCM and experience with HCM migrations is essential 

Demonstrated experience leading and delivering complex, enterprise-wide projects 

Excellent project management skills, including the ability to effectively assess and prioritize projects and initiatives and manage the team to multiple, parallel deliverables 

Knowledge of legal and regulatory requirements governing HR as well as data privacy, including GDPR 

Demonstrated ability to maintain confidentiality when exposed to and handling employee data 

SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential a plus 

Project Management Professional (PMP®) credential a plus 

Systems implementation experience required 

Some SQL or BI experience highly preferred 

 

The team: 

Reporting to Head of IT, starting October 3rd 

Others you will learn from and collaborate with:  

 

Jaclyn Miller 

MJ Vigil 

Chance Daniels  

 

Our benefits 

 

Health insurance coverage 

Mental health benefits 

Unlimited Vacation time 

Competitive Salary 

Stock options 

Career ladders and bi-annual performance review 

 

Location: Remote, USA 

 

*The salary pay range for this position in Colorado is $150,000 - $170,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience. Our total compensation package also includes stock options. * 

DispatchHealth is an equal opportunity employer committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age or veteran status. We welcome diverse perspectives and people who aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at tech-recruiting@dispatchhealth.com. 

To see our Employee Privacy Notice, please see here: https://www.dispatchhealth.com/employee-privacy-notice/