Operations Manager - Jackpocket｜Meet.jobs

About the jobJackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As Jackpocket’s Texas based Ops Manager, you will lead all local personnel and take ownership of all regional operational functions. You will become an SME on Jackpocket’s inner workings, establish and implement standard operating procedures, and continually hire, train, and develop a large team of operations staff. 

Responsibilities

 

Lead and manage Jackpocket's Texas based fulfillment center, one of our highest volume markets 

Actively manage a large team of 30+ employees and participate in day to day lottery ticket processing activities

Develop and deliver new hire training and facilitate ongoing learning and development for staff

Establish and maintain best practices and standard operating procedures in collaboration with Ops peers and leadership

Continually evaluate performance and efficiency and implement procedural and tactical improvements

Set team and individual level goals, track OKRs, and provide ongoing coaching and mentorship to drive performance

Lead local hiring efforts and establish a strong employer reputation in the local talent market

Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, and make sure associates are prepared for the day and working in a safe environment.

Monitor supply delivery, inventory management, manage regular cleaning and maintenance schedules, and troubleshoot and system or facility issues.

Perform cash balance reporting, execution of initiatives and directives, and additional duties as required

 

Qualifications

 

Willing and able to work late nights and weekends

Bachelor's Degree or equivalent relevant experience

Technically proficient and able to perform technical troubleshooting

Able to function independently and complete tasks from start to finish with minimal oversight

Experience hiring, managing, scheduling, and developing a large roster of mostly part time operational staff

Experience with personnel management including hiring and firing, familiarity with TX employment law 

Enthusiastic about learning, creating structure, and willing to jump in and help wherever is needed

 

Preferred Qualifications

 

Demonstrated experience developing and improving operational processes

Experience working with a high-growth company or fast paced environment

 

Why Jackpocket?

 

Medical insurance covered up to 100% by Jackpocket

Dental & vision insurance

401(k) matching

Stock options

Commuter benefits and Citi Bike membership

Discounted gym membership

Autonomy and upward mobility

 

This is a full-time exempt position and is not eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact hr@jackpocket.com.