Workplace Operations Lead - Discord｜Meet.jobs

About the jobWhat would an amazing office be without an equally amazing support team? Discord's Workplace team is searching for a Workplace Operations Lead to join us in our mission to provide a delightful, safe, comfortable, and inclusive office environment and experience for Discord employees and visitors at our San Francisco HQ! You will report to our Workplace Operations Manager.What you'll be doing

 

Manage Discord's San Francisco HQ onsite Workplace Operations support team

Ensure that Reception presents a professional and welcoming experience for Discord visitors and staff

Oversee inbound/outbound mailroom operations

Manage office service vendors (snacks and refreshments, meal delivery, janitorial, office supplies, plants, first aid)

Evolve our office team onsite playbook to better support Discord employees visiting from all over the world

Respond to workplace support tickets and provide workplace support throughout the office

Make yourself available for employees to come to with office related requests

Enforce Discord's Covid-19 Safety Protocols

Provide a safe, secure, comfortable, and inclusive office environment

 

What you should have

 

5+ year's experience working in a workplace support role

2+ year's experience managing a workplace support team

Strong background in vendor management

Experience setting up, managing, and using current office technologies

Belief that customer service is a noble calling

Ability to lift 30 lbs

Awesome organizational skills and strong attention to detail

A friendly demeanor. As a Discord ambassador, you'll represent us

You will need to practice active listening for both visitors and Discord employees

Empathy and a problem solving mindset

 

 

*New York City residents only: Minimum salary of $109,000/year + equity and benefits

*Note: Disclosure as required by NYC Pay Transparency Law.  

Colorado residents only: Minimum salary of $87,200/year + equity and benefits

Note: Disclosure as required by sb19-085(8-5-20).

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