Product Manager - Shiftsmart｜Meet.jobs

We’re building the Amazon of labor - a platform for hourly work in the enterprise. At Shiftsmart we work with the largest companies and government agencies in the world - including Walmart, PepsiCo, Google, and Circle K - to fractionalize jobs into shifts, increasing labor supply and liquidity, and enabling our global network of over 3M workers to work across locations, employers, and categories of work. We’ve grown to >$100M ARR, doubling each year since we started, paid over $130M in wages to hourly workers, and raised $120M from top-tier investors like D1 Capital & Imaginary Ventures. And we’re only getting started.

Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.

• Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.

• Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.

• Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).

• Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.

Role overview

The mission of our Product team is to build products that empower both workers and employers on our platform. We are information magnets and work closely with stakeholders across the business to determine how we can move the needle for key performance metrics.

In this role you will create, manage, and execute a clear vision and product strategy to deliver value to your end customers. You will own the roadmap, determine priorities, partner to build and launch products, and communicate effectively across teams. You will identify what metrics we can drive, define goals, and articulate what success looks like, in order to propel our team closer to achieving our mission.

What you’ll do:

• Own the product roadmap for your pod, define product requirements, and communicate progress across all teams.

• Define, track and drive key business metrics (e.g. shift fill rate, new workers, user retention).

• Partner with teams such as Engineering, Design, Data, Customer, Marketplace, and Growth to understand business needs and translate that into product and feature requirements.

• Be an information magnet. You will understand what is and what is not working for our customers and our users, then use that information to shape and define the product roadmap.

Who you are

You love being the magnet for all information and enjoy solving problems while working cross-functionally with various teams to make decisions.

• Analytically-minded - You have 5-7 years experience in a product management role that requires data-driven decision-making, ideally in startups.

• Insight discovery - You are able to gather and synthesize all types of data to make product roadmap decisions.

• Product strategy - You have experience developing, prioritizing, and communicating product roadmaps that align towards business objectives. You are able to make sense of ambiguity and convince others of your plan.

• Execution skills - You’re able to collaborate with design and engineering teams to design, develop, test, ship, and iterate on the product in an agile model.

• User empathy - You have the ability to empathize with customers & users, and communicate, align, and build trust with internal stakeholders

• Influence - You effectively partner with others to get things done even without formal authority.

• Clear communicator - You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making.

Compensation philosophy

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

In addition to competitive salaries and meaningful equity we offer the following benefits:

• Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)

• 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%

• Generous, fully paid parental and family leave policies

• Pre-tax commuter benefits

• Unlimited and flexible PTO

• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

Equal opportunity employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Operating Principles @ Shiftsmart

Inspired by Leadership Principles @ Amazon

Execution Is Binary

We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.

We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help.

Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words “it can’t be done”.

Missionaries, Not Mercenaries

We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.

We are energetic, ambitious, and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them.

We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie, we fight to grow the entire thing and recognize this is how to grow our careers too.

Inputs > Outcomes

We work really hard. Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. We lean into this challenge.

We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck.

We lead with data. We use facts, not fiction, to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs, because we value the time and attention of our teammates.

We hire and develop the best. When we decide to hire a new team member, we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with.

Honesty Over Harmony

We share the truth even when it is painful. We do not, however, share the truth callously to hurt people’s feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need, we ask them and tell them before assuming the worst.

We embrace mutual feedback. As people leaders we care more about our team’s growth and success than how much others like us. As individuals we seek, accept, and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow.

We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isn’t going well that we are responsible for, we call it out. And when someone calls out their own truth that may be less optimal, we don’t punish them for it.

We have the meeting in the meeting. If something is broken or we disagree, we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken, we do not just accept it and complain later.