The Klaviyo Go-to-Market (GTM) organization is responsible for revenue delivery and customer satisfaction across our fast-growing global customer base. To help fuel our growth and find new ways to continuously improve, we are looking for a Senior Manager, Business Systems Process Automation and Programs, to translate GTM business needs into technical systems requirements. You will serve as a bridge between GTM business stakeholders and the technology teams who turn requirements into reality.
This role will be a key partner to cross-functionally guide the hyper growth of our sales organization by specifying system requirements, streamlining processes, and proactive and responsive management of multi-stakeholder strategic and operational capabilities. You will drive critical business systems programs by being the “connective tissue” between cross-functional Go-To-Market business and technology systems teams. Your work will support execution for critical growth and business process efficiency initiatives. Exceptional partnership, clear articulation of business requirements, and deep understanding of both business and technical business systems (e.g. Salesforce) will be paramount for success in this role.
Manage the systems backlog across the Prospect to Order, including gathering needs from Sales and Sales Ops, hosting backlog refinement sessions with Ops counterparts, and developing requirements documentation.
Align closely with GTM Enablement and GTM Systems team on training and documentation needs for upcoming releases impacting internal end users.
Act as the connective tissue between GTM Systems and Operations. Leverage strong understanding of critical Sales business processes to help identify gaps in systems and automation related to business operations.
Align GTM Analytics, BI Engineering, Finance Ops, and other cross-functional teams on forthcoming systems projects and initiatives where there may be impact on their respective bodies of work.Partner with other Klaviyo cross-functional teams to help drive forward the needs of the Sales team and provide business context for enhancement requests. Ensure dependent project workstreams are defined.
Develop prioritized plans and develop workflows to enable strategic programs
#CR1 #Hybrid #Boston