Customer Support Specialist (German speaking) - Splashtop Inc.|Meet.jobs

薪資

700k+ TWD Annually

技能需求

    工作機會描述

    Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com, or look for Splashtop in App Store / Google Play).

    Currently, we would like to find a German-speaking customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics, and to improve customer satisfaction for their success. The details of the job include:

    1. Communicate with customers and recommend them for the right Splashtop service.
    2. Collect/track customer feedback and provide timely solutions.
    3. Analyze reported technical issues, and co-work with internal developers to remedy problems.
    4. Use internal ticket systems to answer email questions.
    5. Use text chat system and phone calls to answer users' questions.
    6. Provide suggestions for product improvement.


    *** Foreign residents are welcomed.

    Splashtop Inc.

    美商浪橋科技股份有限公司_Splashtop Inc. 於2006年成立於美國矽谷,在台灣、中國與日本設有分公司與研發團隊。核心團隊來自MIT,並且募集資金超過15億新台幣,投資股東有來自中美台各科技龍頭。我們的產品得到許多獎項並進入量產,擁有穩定的訂單及大量忠實的客戶。

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