Live Chat Specialist - Drogge｜Meet.jobs

We are looking to hire a Live Chat Specialist, to oversee our customer support through live chat channels. You will interact with customers, resolve inquiries, provide product or service information, and ensure a positive experience throughout the conversation. Your role is critical in maintaining high levels of customer satisfaction and ensuring that customers have access to the support they need in a timely manner.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat, email, or other messaging platforms.
• Assist customers with product questions, troubleshooting, technical issues, and order status updates.
• Resolve customer concerns efficiently by providing solutions and guidance, maintaining a high level of customer satisfaction.
• Monitor and manage multiple chats simultaneously, ensuring responses are clear, accurate, and tailored to each customer's needs.
• Document customer interactions, feedback, and technical issues in the company CRM or customer support system.
• Escalate complex or unresolved issues to higher-level support teams or management as needed.
• Collaborate with other departments (sales, technical support, marketing) to provide comprehensive customer solutions.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Ensure that the customer’s experience is efficient and seamless, maintaining professionalism at all times.

Skills & Qualifications:

• Proven experience in a customer service or support role, preferably with live chat support experience.
• Excellent communication skills, both written and verbal, with an emphasis on clarity and conciseness.
• Strong problem-solving skills and the ability to think critically and make decisions quickly.
• Ability to manage multiple conversations and prioritize tasks effectively.
• High attention to detail and accuracy in message delivery.
• Technical proficiency with live chat platforms, CRM systems, and other support tools.
• Comfortable working in a fast-paced environment with varying customer demands.
• Ability to remain calm and professional when dealing with challenging situations or upset customers.
• A team player who is willing to collaborate and share knowledge with others.