Web Developer Wanted - Ematic Solutions|Meet.jobs


20K - 40K HKD Monthly

Required skills

    Job description


    A Customer Success Engineer plays an integral part as a Data and Integration Specialist within the Customer Success portfolio. Using our ESP-MailChimp, a CSE aims to improve our customers’ email marketing metrics and deliverables with his/her expertise. As part of a data-driven Customer Success team, you will gain valuable data analysis skills and the technical aspects of email marketing. Due to its partial customer-facing nature, you will gain essential soft skills as you improve your business acumen by working with customers (SMEs & big corporations) to help provide engineering solutions in the field of email marketing. 

    As a Customer Success Engineer, you will be responsible for the following:
    Preparing data specification and integration for our customers with our solutions
    Interfacing with customers on a regular basis, working with them or their development team to ensure successful on-boarding and long-term success
    Helping customers understand MailChimp basics and answering data/technical-related questions
    Work collaboratively with the Customer Success Strategists and Customer Success Managers to constantly deliver performance for our customers
    Work collaboratively with other departments within Ematic to advocate any issues

    Excellent written and verbal communication skills. Experiences working in a multi-cultural environment is a plus
    Candidates applying for positions in Thailand, Vietnam, Philippines, Indonesia, Hong Kong, Malaysia are expected to be proficient in the local language
    Able to understand data structure and optimise technical performances
    Constantly shows initiative and take on different responsibilities outside the job scope
    Strong SQL/HTML5/PHP knowledge is strongly preferred
    Strong MailChimp API knowledge is a plus
    Must be willing to work flexible hours to adapt to customers’ requests
    Able to multi-task effectively and adjust quickly to different situations
    Willingness to learn and adapt to different technology , driven and have an entrepreneur mindset 
    Salary range / month :  HK$ 20k-40k

    Ematic Solutions