- Handle incoming calls, emails and chat on customer's inquiry for hotel reservation.
- Provide excellent customer service and assist any resolution in a professional manner.
- Promote and cross sell to customer on the company latest package / promotion.
- Follow up with customers to resolve issues to ensure customer satisfactions are met.
- SPM / Diploma with minimum 2 years experience in Call Center / Customer Service field.
- Excellent communication skills in English and Bahasa Malaysia.
- Positive working attitude, enjoy communicate and assist customers via telephone.
- Pleasant personality and excellent interpersonal skills.
- MUST be able to work on shift basis, weekends, Public Holidays.
- Open to MALAYSIAN citizens only.
a human resource company