Customer Support Manager - CoolBitX｜Meet.jobs

The Company
CoolBitX (CBX) was founded in 2014 and quickly became one of the leading companies in the crypto industry to specialize in cold wallet storage and AML travel rule compliance solutions. CBX was nominated as the worldwide Blockchain 50 companies by CB Insights in 2020, and was jointly nominated to be one of the NEXT BIG startups by the National Development Council of Taiwan and industry key opinion leaders to become one of the nine startups as NEXT BIG representatives. Joining CBX will be an exciting opportunity to participate in a rapidly evolving industry and a company which will define the market trends for the upcoming decades just like the internet did in the 90s.

Responsibilities
Our ultimate Customer Service goal is that customers are happy and use our products and services without hesitation. Our process is built on creating personal relationships with clients, educating them, and relaying their feedback and needs into the product roadmap.

As a successful Customer Support Manager, you will
• Educate customers about the CoolBitX App features, benefits and how to use CoolWallet.
• Promote positive customer relations by consistently providing premier customer experience and satisfaction with a friendly demeanor, can do attitude, and willingness to help at all times.
• Collect customer feedback, analyze customer needs and report to the relevant departments to enhance customer experience.
• Develop standard operating procedures, product knowledge base and training materials for customer support and transportation processing.
• Provide basic troubleshooting to help customers solve any problems with the CoolBitX product.
• Assists in other areas of the company as necessary.

Qualifications
• Ability to prioritize, multi-task, and perform effectively under pressure
• Experience in providing customer service support through the use of customer service software like HelpScout, WeChat, Line, FB Messenger, Telegram, etc.
• Have impeccable written and verbal communication skills, both in English and Mandarin.
• Strong client-facing and communication skills
• Finance background is a plus