Customer Service Agent - GCG Technologies｜Meet.jobs

Job Descriptions:

l   Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site

l   Maintaining customer focus and responding to customer queries in accordance to company guidelines

l   Supporting and guiding customers with all requests, escalating and following up where necessary

l   Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations

l   Keep up to date with new information/policies

l   Collaborate with our Fraud and Payments team in order to resolve customer queries

l   Collaborate with our CRM team

l   Supporting and guiding customers with all requests and escalating and following up where necessary

 

Qualifications:

l   At least 3 years in CS Agent/Officer position with relevant iGaming industry experience would be an asset

l   Knowledge of Blockchain, Crypto etc. would be an asset

l   Basic office skills including knowledge of Microsoft Word and Excel

l   Bilinguals are preferred, must be fluent in English

 

Requirements:

l   Able to work onsite (rotate shift)

l   A team player that can work independently

l   Ability to think critically and draw from experience to make decisions

l   Care in dealing with sensitive information

l   You have a positive and a can-do attitude with a flexible approach

l   Strong customer orientation, and eager to contribute to startup team

l   Ability to deal with ambiguity and identify customer’s needs

l   The ability to organize and manage multiple priorities

l   An excellent listener

l   Smart and flexible