Customer Care Executive (After Sales / Customer Service) - Zenyum｜Meet.jobs

Ensure our Customers are well taken care of throughout their Zenyum journey through resolving issues, answering enquiries and providing information to cater to our customer needs.

 

You are a fit for this role, if you:

• Know basic written and spoken Mandarin
• Have previously worked in Customer Service and Experience in a professional capacity (1-2 years)
• Are a natural-born-communicator and genuinely enjoy interacting with people on a daily basis, convincing them of Zenyum’s innovative approach
• Understand that personal growth is a result of self-awareness and coachability bring both to the table
• Are able to plan, execute and organise tasks effectively

 

Your benefits upon joining include:

• Join the Team of one of the most ambitious and fastest-growing startups in Southeast Asia
• Learning about all aspects of communication, building the foundation for fame and fortune
• Execute your vision for Zenyum’s best customer experience strategy across South-East-Asia
• Work with top-talent, ready to take on one of the fastest growing and most innovative sectors in healthcare
• Be rewarded with highly attractive salary & growth prospects (competitive salary and commission, fast promotion track based on performance) 

 

Communication Skills Customer Relationship Management Customer Service Customer Experience

At Zenyum, we are fast paced, innovative, collaborative, driven and open.

Benefits and perks of working with us include:

Compensation: Bonuses, Competitive salaries
Lifestyle: Casual dress code, Company outings, Flexible hours
Progression: Professional development
Welfare: Dental insurance, Employee discounts, Paid sick days, Vacation time

We are a team of experienced internet entrepreneurs and local doctors and raised significant seed funding from Funds such as Sequoia Capital. Zenyum was selected out of thousands of applicants to be part of Sequoia's Surge program, for high-potential investments.

We believe in rigorous processes and high accountability towards ourselves to deliver the highest quality standard for our patients. Our goal is to become one of South-East-Asias largest and most innovative companies. To make that happen we empower some of the brightest minds in the region, looking out for each other and coaching our more junior members to drive excellence across all areas.

We don’t tolerate bullies, blaming others, or free-riders. 

We act like a professional sports team: Performance is important, but once you’re on the pitch with us we protect each other.