Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com, or look for Splashtop in App Store / Google Play).
Currently, we would like to find an English-speaking customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics, and to improve customer satisfaction for their success. The details of the job include:
1. Communicate with customers and recommend them for the right Splashtop service.
2. Collect/track customer feedback and provide timely solutions.
3. Analyze reported technical issues, and co-work with internal developers to remedy problems.
4. Use internal ticket systems to answer email questions.
5. Use text chat system and phone calls to answer users' questions.
6. Provide suggestions for product improvement.
*** Language proficiency for German/French/Italian/Spanish is a strong plus.
*** Foreign residents are welcomed.