Head of Customer Success (f/m/d) - zenloop｜Meet.jobs
Salary
70k - 90k EUR Annually
Required skills
Job description
You and your team will empower our enterprise clients to become experts in the field of customer experience, to utilize our platform benefits at max and to achieve the desired results — boosting customer retention, growth and profitability. You and your team will be the starting point of long lasting customer relationships ensuring the health of our SaaS business
______________________________
Your responsibilities:
Support the team in constantly doing their best to secure a long-term customer relationship with our clients using zenloop
Anchor our platform deep into processes and relevant departments of our clients
Identify and grow opportunities with existing customers and collaborate with our dedicated sales team to ensure growth attainment
Guarantee strong customer loyalty and to identify possible churn risks at an early stage
Fully leverage the functionality of our customer success software Planhat
Create and establish onboarding standards (videos, templates, slides) for new clients
Take responsibility for budget planning, controlling and report directly to our founders
Further develop and manage the fast-growing team training their skill set and excellence
Create and distribute content to continuously train individual persona and lifecycle segments
Establish and lead a regular customer success round table to unite the peers of leading SaaS companies and ensure constant exchange about best practices within the industry.
______________________________
Your profile:
You have 4 or more years of significant Customer Success experience, ideally within a SaaS company with tech heavy product and enterprise focus
Ideally you have lead a team of 2 to 5 people
You have a Customer-first mindset: colleague will wonder whose side you are on
You are fluent in english and german
You are a networker with strong ties to peers
You are a team player enabling your team to grow zenrocket experts
You are a constant learner who uses different sources for growing
______________________________
Our offer:
Challenging and varied tasks in a dynamic environment
Individually grow in a fast-paced start up with well experienced founders and a skilled management team
Regularly trainings to constantly increase your knowledgev
Competitive salary
Biyearly company offsites, regular team events and team lunches
High-end equipment and a cozy and modern office space in the heart of Berlin
______________________________
Your responsibilities:
Support the team in constantly doing their best to secure a long-term customer relationship with our clients using zenloop
Anchor our platform deep into processes and relevant departments of our clients
Identify and grow opportunities with existing customers and collaborate with our dedicated sales team to ensure growth attainment
Guarantee strong customer loyalty and to identify possible churn risks at an early stage
Fully leverage the functionality of our customer success software Planhat
Create and establish onboarding standards (videos, templates, slides) for new clients
Take responsibility for budget planning, controlling and report directly to our founders
Further develop and manage the fast-growing team training their skill set and excellence
Create and distribute content to continuously train individual persona and lifecycle segments
Establish and lead a regular customer success round table to unite the peers of leading SaaS companies and ensure constant exchange about best practices within the industry.
______________________________
Your profile:
You have 4 or more years of significant Customer Success experience, ideally within a SaaS company with tech heavy product and enterprise focus
Ideally you have lead a team of 2 to 5 people
You have a Customer-first mindset: colleague will wonder whose side you are on
You are fluent in english and german
You are a networker with strong ties to peers
You are a team player enabling your team to grow zenrocket experts
You are a constant learner who uses different sources for growing
______________________________
Our offer:
Challenging and varied tasks in a dynamic environment
Individually grow in a fast-paced start up with well experienced founders and a skilled management team
Regularly trainings to constantly increase your knowledgev
Competitive salary
Biyearly company offsites, regular team events and team lunches
High-end equipment and a cozy and modern office space in the heart of Berlin
