Location: Xiamen, China
Do you want to take your career to the next level with a leading global company who values your ideas and contributions, supports you to develop your skills and interests, and encourages you to have a work and life balance? If this is what you want, join us at RingCentral, we are looking for the best and brightest minds to change the game in Unified Communication!
The Manager of SRE & DevOps contributes to the strategic objectives of the Innovation Division by providing 24x7 support of cloud-based production platform by managing 15+ SRE & DevOps team members in Xiamen office and coordination technical efforts with company’s offices across the Globe.
1．Maintain 24x7 production environment with a high level of service availability. Perform quality reviews, manage operational issues.
2．Interface with Dev/QA/OPS teams to identify root cause analysis and re-instrument triggers to prevent future network degradation and outages.
3．Provide leadership and direction to SRE & DevOps staff that are responsible for break-fix, uptime and reliability for core services, distribution, and customer access network elements and related interfaces.
4．Implementation new cloud and HA technologies, features, and tools.
5．Partner with development teams in defining and implementing improvements in service architecture.
6．Implement automation and orchestration for manual processes required to operate and deploy cloud services, be focused on new ideas for internal OPS/SRE tools by working closely with advanced technology and high IT professionals.
7．Provide leadership and managerial coaching to SRE & DevOps engineers in Xiamen office.
8．Set clear expectations and create a positive work environment based on accountability, in collaboration with the engineering and operations management teams across the Globe.
9．Participate in company-wide initiatives to develop design patterns, and champion them on the relevant R&D teams.
1．5+ years of proven experience in support or development globally distributed cloud SaaS services with demonstration Management Level experience.
2．Proven ability to deliver, measure, and manage big cloud environments with 5k+ VMs of high-growth SaaS systems with 99.99%+ SLA.
3．Experience with automation/configuration management using either Puppet, Chef or an equivalent.
4．Ability to use a wide variety of open source technologies and cloud services including micro services.
5．Deep understanding of the software delivery process with the ability to implement and enforce that process across the organization.
6．Excellent project management skills. Understands the difference between waterfall, agile, scrum and any other project management tools to effectively strike the right balance.
7．Experience with public cloud technologies.
RingCentral, Inc. (NYSE: RNG) is a global leader of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the Gartner Magic Quadrant for Unified Communications as a Service Worldwide for 5 consecutive years. RingCentral is headquartered in Belmont, Calif. And Xiamen R&D center is established in 2011.
Here, we bring together the best and brightest minds to revolutionize business communications. Join us, be part of a team that’s dedicated to making the workplace more collaborative, productive, and effortless.
Take your career to the next level at RingCentral!
For more information, please visit us at www.ringcentral.com.
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Global leader of cloud unified communications and collaboration solutions