Technical Writer (f/m/d) - NewStore｜Meet.jobs

NewStore operates a platform for retailers to run their stores on iPhone. It provides Omnichannel-as-a-Service with the only integrated cloud OMS and mobile POS. Intuitive store associate apps allow retailers to offer seamless shopping experiences through endless aisle, mobile checkout, store fulfillment, real-time inventory and clienteling. With an API-first architecture and an expansive ecosystem of partners, retailers can deploy fast and flexible omnichannel with ease. Brands that run on the NewStore platform include Decathlon, Outdoor Voices, UNTUCKit and more. NewStore was founded by Stephan Schambach, who pioneered ecommerce at Demandware (now Salesforce Commerce Cloud). The company has offices in Berlin, Boston and New York. Learn more at www.newstore.com.

About the Position

As a Tech Writer at NewStore, you get to work on a quickly evolving set of products in a multicultural company. You are responsible for supporting one or more development teams and ensure the documentation is updated according to their development.

The documentation has several facets such as API docs, integration guides, end-user docs and is translated into several languages. As a skillful Tech Writer, you know how to manage the growing complexity of evolving documentation and each of your updates makes the documentation more useful and maintainable.

The documentation at NewStore is based on collaboration so your ideas and contributions are always valued and can help the documentation team both improve the information architecture and shape the documentation culture.

We use the docs-as-code approach, which allows you to deliver documentation faster and learn new technical skills. Your input about how to make the tooling more efficient is always welcome.

Working from our Berlin office, you report to our Director of Technical Enablement and interact daily with internal and external engineers, professional services, support team members and fellow tech writers, distributed over 4 locations and 2 time zones.

You are a great candidate if you have:

• At least 5 years of writing technical and high quality end-user documentation
• Excellent written and oral English communication skills
• Track record of documentation for at least one complex enterprise product
• Prior experience in documenting APIs, ideally REST APIs
• Experience in writing documentation targeting engineers
• Ability to learn and apply new technical skills and concepts quickly
• Dedication to providing on-time delivery of project deliverables
• Strong interpersonal and communication skills

You may be the perfect candidate if some of these apply to you:

• Experience in Retail, ERP or Logistics
• Experience with structured writing / DITA
• Experience in writing documentation inside of raw specification files, for example Swagger or RAML
• Experience in writing documentation in a plain text language, ideally reStructuredText
• Experience in using static website generators
• Experience in using GitHub
• Previous experience working in an agile software development or training environment
• Some basic programming skills

Questions? Email us:

jobs@newstore.com